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Old 12-26-2007, 03:48 PM   #1 (permalink)
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Default Blackberry only receives new messages.. Help..

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HI All,

We have a user we will call employee A, when I set her up on
any Blackberry she only receives new mail. She is setup like everyone
else on our BES server, I am at a loss. I can setup myself up on the same device or any device and it works fine and I get all the mail.. Any ideas?

Greg
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Old 12-26-2007, 03:54 PM   #2 (permalink)
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Pardon my ignorance, is there a setting which enables all mail to come as opposed to new mail only?

I would think she would receive all mail beginning from the point she was placed on the server and not receive any items noted from before.
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Old 12-26-2007, 04:17 PM   #3 (permalink)
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Quote:
Originally Posted by akosnitzky View Post
Pardon my ignorance, is there a setting which enables all mail to come as opposed to new mail only?

I would think she would receive all mail beginning from the point she was placed on the server and not receive any items noted from before.

I am not aware of that setting, if so I wiped the device, is this a setting on the BES server that can be set for a particular user? I doubt it as I do this all the time the same way and never have an issue.

Greg
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Old 12-26-2007, 04:47 PM   #4 (permalink)
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A new user on the BES will get some of their old mail during the initial activation, it's called Message Pre-population and it's enabled by default. The rule is defaulted to the last 5 days worth or 250 messages, whatever comes first. It can be increased depending on the version of the BES.

This rule will only work if Employee A's mail is in her inbox, if it's moved to other folders then she will only get new mail.

What version of BES are you running and for what platform? I would think it's Exchange. Message pre-pop will only work if it's a new user or a new PIN for a user, so adding a user for the first time or switching handhelds for the user.

Also, message pre-pop is a Global setting on the BES and cannot be changed for each user.

BES 4.0 - Right click the BES icon and go to Properties
BES 4.1 - Click the BES in the BB Manager and go to Edit Properties

Have you searched for the user in the MAGT log on the BES?

The line will look like this:

[30292] (06/27 08:07:44):{0x1114} {<user_name>@domain.com} New or changed Device - email pre-population triggered

That line should exist for that and every new device. Hope that helps.
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Old 12-26-2007, 06:47 PM   #5 (permalink)
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From what I understand ONLY new users or existing users activating a new device will get message prepopulation. If I were to wipe my current activated device i would not get message population for my old messages. If I were to activate a different device on my account I would get the number of messages that are setup in the BES settings above.

That being said, I believe there is a registry hack for this to prepopulate on any activation. I've seen it on here before but couldn't tell you where.
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Old 08-13-2008, 12:20 AM   #6 (permalink)
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Quote:
Originally Posted by John Clark View Post
From what I understand ONLY new users or existing users activating a new device will get message prepopulation. If I were to wipe my current activated device i would not get message population for my old messages. If I were to activate a different device on my account I would get the number of messages that are setup in the BES settings above.

That being said, I believe there is a registry hack for this to prepopulate on any activation. I've seen it on here before but couldn't tell you where.
I was looking for this today, here you go John. Lost e-mail history
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