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Old 06-29-2005, 04:24 PM   #1 (permalink)
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I recently received a BlackBerry from my employer. It works great but I'd also like to receive my private e-mail. My employer is running Blackberry Enterprise Server (BES). My private e-mail is hosted by a 3rd pary hosting provider.

As far as I know I do not have (or have access to) a BIS / BWC email address. I tried to log in on the telecom providers website with the PIN and EMEI number bu this was rejected. Does this mean that I cannot use methods 1, 2 and 3 as described in the FAQ? (FAQ: What Are The Methods of Receiving Email On BlackBerry?)

Does this furthermore mean that I only can use method 4 (Third party email software such as Reqwireless EmailViewer) or method 5 (Redirector)?

Any comments are highly appreciated.
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Old 06-29-2005, 04:32 PM   #2 (permalink)
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Is the BlackBerry you are trying to register from that provider? Usually when it gets rejected, it's because it's in some other carriers database that it is there device, etc. (or maybe it's already been set up before by someone else). What device are you using?
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Old 06-29-2005, 03:51 PM   #3 (permalink)
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Quote:
Originally Posted by rsun
Is the BlackBerry you are trying to register from that provider? Usually when it gets rejected, it's because it's in some other carriers database that it is there device, etc. (or maybe it's already been set up before by someone else). What device are you using?
I'm using a 7230. It currently has been set up by the helpdesk from my employer and is fully functioning as regards corporate email. When I try to register on the carriers website I get the following reply:

"Service does not belong to allowed services for this customer".

Could it be that a corporate BlackBerry is blocked from further set up for BWC?
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Old 06-29-2005, 03:53 PM   #4 (permalink)
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I'm not sure if it's possible, but could your company of only paid for BES access and not BIS access? This would make sense why you can't use the web client. Which carrier is this?
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Old 06-29-2005, 04:18 PM   #5 (permalink)
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Quote:
Originally Posted by rsun
I'm not sure if it's possible, but could your company of only paid for BES access and not BIS access? This would make sense why you can't use the web client. Which carrier is this?
Thx for your replies.

KPN - Netherlands.
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