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Old 06-29-2005, 07:57 PM   #1 (permalink)
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Lightbulb BWC or Redirector... which is better

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Hi all,

I am trying to get some input regarding which is "better", desktop redirector or the web-client for accessing corporate mail where no BES exists.

My internet connection at home has become "flaky" lately kicking my VPN machine offline up to 2 times a day knocking my re-director client down with it. As a result, I switched to the BWC option about 2 days ago -- so far so good, but does anyone have any expereince regarding lack of reliability or crazy wait times...? I am trying to find out if it is worth it to try and figure out something more stable for the re-director option or if the BWC is just as realiable.

Thanks,
spence
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Old 06-29-2005, 09:06 PM   #2 (permalink)
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Spence,

You need to use the webclient option if you are not using a corporate account.
If you use the Re-director you will not recieve or send email correctly.

When you install the Desktop software use the POP3 option.
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Old 06-29-2005, 09:23 PM   #3 (permalink)
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bb7520ky - that is not the problem....

spense - you are seeing one of the big problems with Desktop Redirector, the need for a 24X7 connected desktop. Since your VPN is failing because it is loosing connectivity to you network, DR is failing.

BWC has its own issues. It can take up to 15 minutes for a message to make it through. One possibility would be to write an Outlook rule to forward your e-mail directly to the BB...
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Old 06-30-2005, 07:38 AM   #4 (permalink)
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I wouldn't really say either one is better however the redirector definitely won't work in your situation. I had pretty good luck with forwarding mail from my primary email to my BWC/BIC account. However, T-Mobile's BWC seemed to lag a little on occaision even with this arrangement.
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Old 06-30-2005, 09:03 AM   #5 (permalink)
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Thanks for the input guys -- very appreciated.
I'd probably use the Outlook rule suggestion, but it seems that this ability has been turned off by our admin. No auto-forward rule ever fires, unless the forward-to address is internal.

Guess it's time to go work somewhere with BES ;)
thanks
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Old 06-30-2005, 09:49 AM   #6 (permalink)
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Quote:
Originally Posted by NJBlackBerry
BWC has its own issues. It can take up to 15 minutes for a message to make it through. One possibility would be to write an Outlook rule to forward your e-mail directly to the BB...
NJBlackBerry,

The problem with having Outlook forward to your BB is that you will not know who it's from.

The solution I work with, since waiting 15 minutes is sometimes too long, was to contact my corporate email provider & have them send a "mirror" of the email sent to corporate account to my webclient account. I usually get the email on my BB before it hits my desktop.
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Old 06-30-2005, 09:55 AM   #7 (permalink)
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Oh, I know that forwarding from Outlook will lose the original identity - I was just suggesting alternatives. Many companies, including mine, will not allow you to forward outside, and even the E-Mail administators won't add a forwarding rule (unless you are VERY special)...
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Old 06-30-2005, 09:58 AM   #8 (permalink)
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By allowing the "mirror" to be sent to the WebClient address at the same time as it is sent to the desktop, I get the email in real-time & I maintain the integrity of the "from" information.

To keep track of emails sent through the corp server, we just have the BB "bcc" the main email on all sent email & set the "From" field with the main corp email.

Works beautifully & no waiting 15 minutes
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Old 07-01-2005, 01:11 AM   #9 (permalink)
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I tried setting up a forward in my email server (via the web interface) by putting my BB address in the "forwarded address(es)" section. Forwarded great...and forwarded the message right off the server, since OUtlook never downloaded them....

Now what?
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Old 07-01-2005, 04:32 AM   #10 (permalink)
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Hi,

If you are in the UK and the handheld was bought retail rather than corporate, do not use redirector unless you have checked with your carrier first (and probably paid extra in most cases) as most of the carriers block redirector users from sending/recieving email after a period of time (I know this for a fact as I work in a support capacity for a carrier, I have lost count of the number of support calls from customers who have stopped being able to send email, until they delete the desktop service books installed by redirector!) (and I know other carriers do the same over here), basically if you are in the UK and you dont have BES you will either need to integrate on the BIS (if you have pop or imap access or Outlook or Lotus based web access), use mail connector (also found via the BIS integration procedure, this like redirector will require the PC to be left on), or set up a forward rule to forward email to the handhelds email address.
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Old 07-01-2005, 05:18 AM   #11 (permalink)
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In my experience all my my has been pretty much instant with BWC I havent had much delay except hotmail
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