BlackBerry Forums Support Community
              

Closed Thread
 
LinkBack Thread Tools
Old 01-04-2008, 10:18 AM   #1 (permalink)
New Member
 
Join Date: Jan 2008
Location: Elkhart Indiana
Model: 7290
PIN: N/A
Carrier: ATT Cingular
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default A little help for a newbie

Please Login to Remove!

Greetings folks, I recently started at a new company that is using blackberries and BES, and I get to be responsible for them. today I have a situation where most of the BBs are working just fine, but one has not received any mail since yesterday. I have checked the basic settings on the device and the server and only find one difference from other users. It is showing Wireless Message Reconciliation as disabled.
I have sent a message from the server via PIM and it gets received, but emails do not. Any suggestions?

user device is a 7290 and BES version is 4.1.4.15
Dave
Offline  
Old 01-04-2008, 11:06 AM   #2 (permalink)
BlackBerry Extraordinaire
 
gibson_hg's Avatar
 
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

What happens when the user tries to send email? If it fails then check the message status of the email on the device. Just open the failed message and scroll up to find it. That might give you some clue as to why it failed. Reconciliation is for syncing the changes between the device and Outlook, like read/unread. Not a big deal. Whats the users status on the BES? Running? Does it show any pending mail in the BlackBerry Manager for that user?

Have you tried reactivating the user? That might fix it as well.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

IBM WHEELWRITER PRINTWHEEL PICA 10 P, GENTLY USED & TESTED BY TECHNICIAN OEM
$22.91
IBM WHEELWRITER PRINTWHEEL PICA 10 P, GENTLY USED & TESTED BY TECHNICIAN OEM picture13 IBM 1299095 Typewriter High Yield Correctable Film Ribbon OEM New Old Stock
$30.0
13 IBM 1299095 Typewriter High Yield Correctable Film Ribbon OEM New Old Stock pictureEE8: Genuine OEM IBM 16V 4.5A Laptop AC Power Adapter 02K6749 02K6756
$11.99
EE8: Genuine OEM IBM 16V 4.5A Laptop AC Power Adapter 02K6749 02K6756  pictureLot of 7 New OEM IBM 1372476 3130 Pageprinter Cleaning Kit
$0.89
Lot of 7 New OEM IBM 1372476 3130 Pageprinter Cleaning Kit  pictureLot of 4 New OEM IBM 44D7279 Infoprint 4100 toner cartridge
$0.89
Lot of 4 New OEM IBM 44D7279 Infoprint 4100 toner cartridge picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.