BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 01-04-2008, 10:18 AM   #1 (permalink)
New Member
Join Date: Jan 2008
Location: Elkhart Indiana
Model: 7290
Carrier: ATT Cingular
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default A little help for a newbie

Please Login to Remove!

Greetings folks, I recently started at a new company that is using blackberries and BES, and I get to be responsible for them. today I have a situation where most of the BBs are working just fine, but one has not received any mail since yesterday. I have checked the basic settings on the device and the server and only find one difference from other users. It is showing Wireless Message Reconciliation as disabled.
I have sent a message from the server via PIM and it gets received, but emails do not. Any suggestions?

user device is a 7290 and BES version is
Old 01-04-2008, 11:06 AM   #2 (permalink)
BlackBerry Extraordinaire
gibson_hg's Avatar
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
Post Thanks: 0
Thanked 0 Times in 0 Posts

What happens when the user tries to send email? If it fails then check the message status of the email on the device. Just open the failed message and scroll up to find it. That might give you some clue as to why it failed. Reconciliation is for syncing the changes between the device and Outlook, like read/unread. Not a big deal. Whats the users status on the BES? Running? Does it show any pending mail in the BlackBerry Manager for that user?

Have you tried reactivating the user? That might fix it as well.

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.