01-06-2008, 03:13 PM
Join Date: Oct 2005
Carrier: WiFi hotspot
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You should not have bothered with forwarding in the first place, if you can add earthlink address to Verizon BB site it should work. If you added email address successfully but it does not work- you should escalate to Verizon, not Eartlink.
To avoid confusing customer support with strange convoluted configurations here is what you should do:
A) Remove forwarding from Earthlink server.
B) Remove earthlink address from Verizon BB site.
give it 5-10 minutes, then...
C) Add earthlink address to Verizon BB site.
D) Push service books from Verizon BB site.
Send yourself email to earthlink address. Send one more 5-10 minutes later. Give it 30 minutes.
No emails arrived? Escalate to Verizon (not EarthLink!) and do not, I repeat, do not tell them anything about your previous attempts with forwarding.
Clearly state that you just have added eartlink email address to your BB site but unable to receive emails to it. That will make an issue simple and resolvable.