OK, Need to pick the brains of the experts..

I have a user that's BlackBerry is no longer communicating with our BlackBerry v4 server. He has a 6750 and is running v3 OS (there is no update for his unit according to provider).

He has his BB connected to the computer and his computer is connected to the VPN. How do we get his unit added to our BES?

We normally plug the BB to a USB cable on our computesr and use BlackBerry Manager to add them by detecting the PIN.

I wish this was v4, so we could just do an Enterprise Activation :(

Any help?

You do it just like you normally do if he is connected via VPN.

Huh...... How will the BES pick him up? He doesn't have BlackBerry Manager on his computer like we do. He just has the Desktop software. Normally when we plug the BB into our computer, BlackBerry Manager will see it and ask if you want to add the unit by it's PIN.

Oh, Well, then you will have to install the Desktop manager on his PC. Can you do that over the VPN. I know we can with my company. It is a little slow but it gets the job done.

Actually, no, if he has Blackberry Desktop Manager, that is all he needs. He needs to have a mapi connection to his email and then from the BES, just make sure he is added. When he cradles his device it will see he is on the BES and generate keys and get it working.

We have Desktop Manager on his computer..... Do you mean BlackBerry Manager?

We've played with Desktop Manager on the guy's laptop but we can't get it to synch with the BES... damn this sucks.

Desktop manger is all you need. You may just want to create a new mapi profile on his PC, Assuming you are using outlook and exchange, and assign that new profile to the desktop manger. Also, you can remove him from the BES and readd him and then connect via desktop manger.

Have you checked to even make sure he has coverage where he is and had him reomve the batter and put it back in? It may be just a coverage issue.

VPN alone is not good enough. Here are the steps that works for me.

1. User has to have the BlackBerry Desktop Manager installed with BES option selected during install.
2. User will have to logon as a domain user (using cached domain).
3. Connect VPN and make sure you can talk to a domain controller.
4. To verfiy, open Microsoft Outlook to see if you can open your mailbox.
5. Make sure you have added the user's mailbox on the BES.
6. Open BB Desktop Manager and connect BB.
7. The rest should be obvious.

They do have 4.0 for the 6750. Install it and do a wireless activation.

http://vzw.smithmicro.com/blackberry/

Good point bfrye but that is only for the 16mb versions. There are some 8mb versions of 6750 out there and there is no 4.0 for those. I was assuming that is why they were told there was no upgrade.

You might be able to squeeze it on leaving out some options such as help, search and phone.

naa i dont think so... i think the 4.0 footprint is around 10mb... and after your format that 8 megs your down to probably 7 or less...

Thanks gang.... The remote sales guy finally was able to get it working. I think the problem was that he was hitting "Cancel" when Desktop Manager kept asking if he wanted to create an encryption key. He was told not to do this because on our old v3 server, this would cause the BlacKBerries to lose communication with the server. But after he hit YES to create a key, the BlackBerry showed up on the BES and he's all set

Thanks all!

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