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Old 01-09-2008, 01:18 PM   #1 (permalink)
Thumbs Must Hurt
 
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Default Sprint tech is killing me!

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I callled because my data coverage is getting worse. I don't think my house has increased cellular deflection whie I was sleeping.

What they did was kill my data coverage completly.

Finally I was able to reprositin my data and get back online.

Nothing against Sprint. Its tech support that ticks me off. I guess you need to talk to the right person. Call and call until I get the person who knows what they are doing.
That's why I have the owner of my company's ISP personal number. I also know who to ask for by name if we have trouble.

The question is, what is the best way to bypass tier one support and get to the people who know their stuff?
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Old 01-09-2008, 01:28 PM   #2 (permalink)
Knows Where the Search Button Is
 
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They probably had a hard time finding out what reprositon actually involves.

Can you define this word?

I can relate to finding someone capable in actually doing something at Sprint. I just hang up and call back until I get someone who seems intelligent. I have found that the people at the call center in Iowa are pretty darn sharp.

Don
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