BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-09-2008, 12:18 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2007
Location: Tucson
Model: 8830
PIN: N/A
Carrier: Sprint
Posts: 100
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Sprint tech is killing me!

Please Login to Remove!

I callled because my data coverage is getting worse. I don't think my house has increased cellular deflection whie I was sleeping.

What they did was kill my data coverage completly.

Finally I was able to reprositin my data and get back online.

Nothing against Sprint. Its tech support that ticks me off. I guess you need to talk to the right person. Call and call until I get the person who knows what they are doing.
That's why I have the owner of my company's ISP personal number. I also know who to ask for by name if we have trouble.

The question is, what is the best way to bypass tier one support and get to the people who know their stuff?
Offline  
Old 01-09-2008, 12:28 PM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Dec 2007
Model: 8320
PIN: N/A
Carrier: T-mobile
Posts: 20
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

They probably had a hard time finding out what reprositon actually involves.

Can you define this word?

I can relate to finding someone capable in actually doing something at Sprint. I just hang up and call back until I get someone who seems intelligent. I have found that the people at the call center in Iowa are pretty darn sharp.

Don
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.