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Old 01-09-2008, 03:01 PM   #1 (permalink)
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Question Sprint & CBeyond Blackberry Tethered Modem

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Our company issued us BB 8703e telling us we have unlimited data capability. We purchased the services through CBEYOND who is a reseller for Sprint.

CBYOND says no support available to use BB as a tethered modem. Instead, I have to buy a laptop card and $60/mo. Oh really? Sprint says data is included no charge.

So, I downloaded the Sprint application allowing me to sign on, but no joy. I need an activation code.

Of course CBEYOND tells me I have to buy a card becuase their network won't recognize my BB as a tethered modem. Sorry folks, the technology doesn't work that way.

When I call SPRINT tech support I have to key in my account number and that pushes me over to CBEYOND support.... for the sales pitch.

What is my way around this. CBEYOND has no network of their own that I am aware of, they just resell for SPRINT.

Can anyone help?
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Old 06-19-2008, 05:12 PM   #2 (permalink)
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i find myself in this exact same position. anyone know a solution?
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Old 06-20-2008, 08:37 AM   #3 (permalink)
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Have you tried just setting up the BB as a modem and not using the Sprint connection tool? Probably won't work, but you never know.

You can also try a 3rd party application.

Or, you can tell Cbeyond to take a hike and move to Sprint or some other carrier.
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Old 06-20-2008, 09:04 AM   #4 (permalink)
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...i do believe you're out of luck. technically, you are customers of cbeyond. they purchase bandwidth on the sprint network and resell it as their own (think of it as subletting the airtime). even though the technology is physically available on your phone and the sprint network, cbeyond has not purchased or negotiated to use that type of service. you need to contract directly with sprint or another reseller who has that feature.
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Old 06-20-2008, 11:19 PM   #5 (permalink)
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Is CByond a dealer or MVNO? Do your monthly bills come from Sprint? The Sprint $39.99 BB data plan, or $30 BIS plan with buy-up does provide tethering.
To tether you simply need the Sprint SmartView software - and make certain you install the BB Desktop Connection Manager.
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Old 06-21-2008, 08:01 AM   #6 (permalink)
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Sprint offers two (primary) Blackberry plans: $30 "personal" plan and $40 "BES" plan. The first comes with unlimited text and navigation, but no BES or tethering. The second lacks unlimited text/navigation, but does has tethering and BES. You can purchase, for $15, tethering for the personal plan.

You do not need any software to tether, as long as you have the $30+$15 or $40 plan. You simply connect to your computer by USB cable or BT, and create a dial-up networking profile (or the equivalent if not using Windows) that calls the #777 (I think this is correct) phone number. All Sprint's software really does for you is set this up (and provide some monitoring tools). I know this because I had the $40 plan and tethered this way (i.e., via DUN, without any Sprint software).

You DO need Sprint to activate your account for tethering. If you don't, when you try to connect, you'll be denied service. Having software will not do anything for you, since the network controls which phones have access. I know this because I switched to the $30 plan (without the $15 add-on) and I can no longer tether.

It sounds like CBeyond is using the Sprint network, but is providing their own services. If they don't provide tethering, then you can't do it.

To repeat: tethering requires Sprint to activate your account (having unlimited BB data is NOT sufficient) and you do NOT need Connection Manager or Sprint SmartView to tether, if your account allows it.

This aside, there is a theotetical way to do this without tethering access. You could go back to 1970's "acoustic couple" technology, where you have a modem (running at, say, no more than 300 bps) that sends/receives via the headset jack or voice BT. It's be slow, prone to error, and would require you to lug around another device. But theoretically possible.
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