BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-15-2008, 11:02 AM   #1 (permalink)
New Member
 
Join Date: Feb 2006
Location: Oshawa
Model: 7750
Carrier: Rogers
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Sync Issues between an MS Exchange public contact folder and a Blackberry

Please Login to Remove!

Blackberry (whatever model 8800r or 8130..etc) syncs fine with MS Outlook personal Contacts or any MS EXchange public contact folder. But it continuously fails with "Skipping Invalid record" when it sync with one specific public Contact folders of my MS Exchange server (let's call it Public Contact Folder XYZ).
The Blackberry synchronization would fail (on any contact entry of that
Public Contact Folder XYZ. Sometimes at entry #18, sometimes at entry #12 etc..it's never the same).

Wexxx8217;ve tried a lot of troubleshootings: reinstalling latest Blackberry Desktop Managers, reinstalling latest Blackberry OS on the Handhelds, Installing the latest available Desktop managers, but that would not work. Users keep getting xxx8216;xxx8221;Skipping Invalid recordxxx8217;xxx8221; when synchronizing.

As a last resort, I also contacted the local Blackberry Support + Rogers Blackberry (the carrier of my Blackberry) Tech support, and no one knows what do. Well, thet ask me to contact the owner of that public folder, but this owner has no technical knowledge about such...so he has no clue on what to work on.
-MS Outlook 2003
-Tried with Blackberry 4.2 SP1 and even older software versions
PS: I can see that both that public folder and the Blackberry do not share common entries formats and are constantly not able to update (so rejecting) each other entries formats ...but who whould work on this?

Last edited by aromes : 01-15-2008 at 11:59 AM.
Offline  
Old 01-15-2008, 11:05 AM   #2 (permalink)
Retired BBF Moderator
 
Thatzmister2u's Avatar
 
Join Date: Feb 2007
Location: Nor Cal
Model: 9000
PIN: ups! ;)
Carrier: AT&T
Posts: 5,890
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I would compare one of those records to ones that do make it across. That folder may have been imported differently. I would review some of the suspect records for a missing first or last name and special characters. Look for "(" in the phone number, etc.

E-
__________________
Unlocked | AT&T BES
*gasp* Un-protected...


www.horizonwirelessonline.com - Unlocks and Repairs
Offline  
Old 01-15-2008, 12:35 PM   #3 (permalink)
BlackBerry Extraordinaire
 
gibson_hg's Avatar
 
Join Date: Dec 2007
Model: NA
PIN: 80081ES
Carrier: NA
Posts: 1,006
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

You could also setup advacned logging to determine if it's a bad record:

BlackBerry Search Results

It can happen with any PIM item, mostly the Calendar though. How many contacts are in this Public Folder? I'd becareful if it's more than 6000, the contacts DB on the device gets slower and does not perform as it should. I think it's a limit on the DB itself even though the device memory is ok.

I was working with a guy once who had 16,000 contacts and the lookup feature didn't even work, but the contacts only used 3MB of memory.

Just something to keep in mind.
Offline  
Old 01-15-2008, 03:55 PM   #4 (permalink)
New Member
 
Join Date: Feb 2006
Location: Oshawa
Model: 7750
Carrier: Rogers
Posts: 7
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

There are 3589 entries in that contact folder.
At first, it was easy: I would pick a conflicting entry and simply correct the conflicting fields that the BB was rejecting...but I realized that I would have to do that manually with more than 600 entries....
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.