BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-15-2008, 11:06 AM   #1 (permalink)
New Member
 
Join Date: Jan 2008
Model: 8703e
PIN: N/A
Carrier: Sprint
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation Cannot Send When Traveling

Please Login to Remove!

BES 4.1 / Exchange / Server 2003 Std

We have one user then when she travels she suddenly cannot send. She is in major market areas with coverage but starts to get those ominous "This message is used to carry data between the BlackBerry Handheld " messages and cannot send. She can recieve emails just great and the BES server says its talking to the device. All other users can send without problems and when she comes back from the trip I usually reset the device and she is ok.

I really don't want to make her clear her device and that dosent always fix the problem. What could be happening to make it stop being able to send?

Any help would be appreciated.
Offline  
Old 01-15-2008, 12:16 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
BBHorrigan's Avatar
 
Join Date: May 2007
Location: Boston
Model: 8900
OS: 5.1
PIN: N/A
Carrier: AT&T
Posts: 285
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Does the user have the correct date and time on the Blackberry? I know that if your blackberry does not have the correct time the user will not get email. I've found that message in the past to happen when a user either isn't activated on the BES or when the user is first being set up on the BES, that is usually the text of the network message you get.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.