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Old 01-18-2008, 09:12 AM   #1 (permalink)
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Hey everyone. I have a question. I have a user that is in Brazil and when he tries to connect to our Enterprise Server he gets a Server not responding, Please contact your administrator error. I had him talk to his provider (Thinking it might be his data plan), Claro, and he said that they want me to associate our mail server to his PIN and IMEI number. That can't be the issue as i have never had to set anything up with a users PIN or IMEI number. I tested it with AT & T provider here in the US and his account worked fine. Am I correct when I still think it is something that has to do with his provider?
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Old 01-18-2008, 09:17 AM   #2 (permalink)
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You are most likely correct.
Sounds like the provider has not provisioned the BlackBerry Data Plan correctly on the account. The user needs an Enterprise BlackBerry Data Plan for use with BES.
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Old 01-18-2008, 09:18 AM   #3 (permalink)
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That is what i was thinking. I just want to make sure. Thanks.
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Old 05-14-2008, 06:36 PM   #4 (permalink)
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Quote:
Originally Posted by jdwyer View Post
That is what i was thinking. I just want to make sure. Thanks.
Dear folk. I am facing the same problem with the same provider (Claro) in Brazil. Have you got any success?

thanks,
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