BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-18-2008, 10:49 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2008
Model: 8800
PIN: N/A
Carrier: Verizon
Posts: 73
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default time frame

Please Login to Remove!

some people are complaining that there email is taking to long to get to there phone! is there a way to maybe push the email faster? if so is there any downfall to this!

how is the BB server knowing when there is a new email is a users mailbox?

does the phone initiate a sync to the server every 5 min's like pop3? are is this a constant sync! I don't seem to be betting a constant sync it seems as if the phones are initailazing a syn every XX min's...

any ideas?
Offline  
Old 01-18-2008, 10:51 AM   #2 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

Are these devices on a BES? If so, email delivery should be nearly instant.
Mail doesn't sync on a schedule. It is delivered to the device when it hits the user's mailbox.
BES polls the user's mailbox for new mail every few seconds, based on the Polling Interval setting on the BES.

A BlackBerry device NEVER polls for mail. It's entirely a push-based system.
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org

Last edited by penguin3107 : 01-18-2008 at 10:53 AM.
Offline  
Old 01-18-2008, 10:56 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2008
Model: 8800
PIN: N/A
Carrier: Verizon
Posts: 73
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Are these devices on a BES? -YES-


If so, email delivery should be nearly instant. - WELL ITS NOT, It takes about 30 seconds to get the email to the phone!, Maybe More! -

Mail doesn't sync on a schedule. It is delivered to the device when it hits the user's mailbox.

BES polls the user's mailbox for new mail every few seconds, based on the Polling Interval setting on the BES. - Can I change this setting? what are the effects of changing this setting? Where do i change this setting? -
Offline  
Old 01-18-2008, 10:58 AM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2008
Model: 8800
PIN: N/A
Carrier: Verizon
Posts: 73
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I also have a windows smart phone and email gets to that phone way faster than to the blackberry! on my smartphone email i get email in about 7 sec's
Offline  
Old 01-18-2008, 11:03 AM   #5 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

You're concerned about 30 seconds? I don't know that I'd consider this a serious problem. You might be spinning your wheels for no reason here.
Check the load on your server(s).
Check your Internet connectivity.

Honestly, I don't see an issue. The polling interval is 20 seconds by default.
You can change the polling interval, but I don't think it'll help your situation. You'll probably just end up creating unnecessary traffic between your mail server and BES... which could cause more of a bottleneck.
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org

Last edited by penguin3107 : 01-18-2008 at 11:04 AM.
Offline  
Old 01-18-2008, 11:05 AM   #6 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

dguilloryjr , are you the BES admin for your users?
Offline  
Old 01-18-2008, 11:08 AM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
gameboy213's Avatar
 
Join Date: Oct 2007
Location: Los Angeles, CA
Model: 9630
OS: 4.7
PIN: N/A
Carrier: Sprint
Posts: 340
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have hosted BES and get my email faster on my 8830 than any of my devices..... it is on par with the Mogul I used to use. No complaints here.
Offline  
Old 01-18-2008, 11:19 AM   #8 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2008
Model: 8800
PIN: N/A
Carrier: Verizon
Posts: 73
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am not complaining about the 30 sec's just a few other people are! I don;t want to change anything of the settings! I don;t want the extra traffic between the servers, and i don't want the bottleneck.

Yes i am the BBE administrator.

Alot has changed since i have managed a BBE server. The last one i had was when i was in Iraq and it was version 3.7.x.x.x

So its been a while and ALOT has changed.

I just got BBE setup here a few days ago with my new company i work for!

Good Old U, S, of A.

Offline  
Old 01-18-2008, 11:48 AM   #9 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2008
Model: 8800
PIN: N/A
Carrier: Verizon
Posts: 73
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

so back again to the original question Is there anything i can do?
Offline  
Old 01-18-2008, 11:55 AM   #10 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

re-read the last post from Penguin3107, i believe he said you could change it.
Offline  
Old 01-18-2008, 11:55 AM   #11 (permalink)
BlackBerry God
 
penguin3107's Avatar
 
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts
Default

Quote:
Originally Posted by dguilloryjr View Post
so back again to the original question Is there anything i can do?
Tell your end users that there's nothing wrong, and do your best to set realistic expectations for them. 30 second email delivery is acceptable.
If you really have users complaining about 30 seconds... you should suggest therapy and maybe provide a phone number for someone to call.
__________________
BCSA
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
http://port3101.org

Last edited by penguin3107 : 01-18-2008 at 11:57 AM.
Offline  
Old 01-18-2008, 12:28 PM   #12 (permalink)
Retired BBF Moderator
 
Thatzmister2u's Avatar
 
Join Date: Feb 2007
Location: Nor Cal
Model: 9000
PIN: ups! ;)
Carrier: AT&T
Posts: 5,890
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Or tell them if speed is that critical a IM program might better server their needs. Turn them on to BB Messenger and let them play! It might keep them busy and they will forget about the 30 seconds!

Seriously, Penguin's approach is the correct one. You need to manage the expecations of the technology. Explain email is not instant messaging.

E-
__________________
Unlocked | AT&T BES
*gasp* Un-protected...


www.horizonwirelessonline.com - Unlocks and Repairs
Offline  
Old 01-18-2008, 12:30 PM   #13 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2008
Model: 8800
PIN: N/A
Carrier: Verizon
Posts: 73
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

great adice and thats been my stand since they 1st started with the 30 sec BS
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.