some people are complaining that there email is taking to long to get to there phone! is there a way to maybe push the email faster? if so is there any downfall to this!

how is the BB server knowing when there is a new email is a users mailbox?

does the phone initiate a sync to the server every 5 min's like pop3? are is this a constant sync! I don't seem to be betting a constant sync it seems as if the phones are initailazing a syn every XX min's...

any ideas?

Are these devices on a BES? If so, email delivery should be nearly instant.
Mail doesn't sync on a schedule. It is delivered to the device when it hits the user's mailbox.
BES polls the user's mailbox for new mail every few seconds, based on the Polling Interval setting on the BES.

A BlackBerry device NEVER polls for mail. It's entirely a push-based system.

Are these devices on a BES? -YES-


If so, email delivery should be nearly instant. - WELL ITS NOT, It takes about 30 seconds to get the email to the phone!, Maybe More! -

Mail doesn't sync on a schedule. It is delivered to the device when it hits the user's mailbox.

BES polls the user's mailbox for new mail every few seconds, based on the Polling Interval setting on the BES. - Can I change this setting? what are the effects of changing this setting? Where do i change this setting? -

I also have a windows smart phone and email gets to that phone way faster than to the blackberry! on my smartphone email i get email in about 7 sec's

You're concerned about 30 seconds? I don't know that I'd consider this a serious problem. You might be spinning your wheels for no reason here.
Check the load on your server(s).
Check your Internet connectivity.

Honestly, I don't see an issue. The polling interval is 20 seconds by default.
You can change the polling interval, but I don't think it'll help your situation. You'll probably just end up creating unnecessary traffic between your mail server and BES... which could cause more of a bottleneck.

dguilloryjr , are you the BES admin for your users?

I have hosted BES and get my email faster on my 8830 than any of my devices..... it is on par with the Mogul I used to use. No complaints here.

I am not complaining about the 30 sec's just a few other people are! I don;t want to change anything of the settings! I don;t want the extra traffic between the servers, and i don't want the bottleneck.

Yes i am the BBE administrator.

Alot has changed since i have managed a BBE server. The last one i had was when i was in Iraq and it was version 3.7.x.x.x

So its been a while and ALOT has changed.

I just got BBE setup here a few days ago with my new company i work for!

Good Old U, S, of A.

so back again to the original question Is there anything i can do?

re-read the last post from Penguin3107, i believe he said you could change it.

Tell your end users that there's nothing wrong, and do your best to set realistic expectations for them. 30 second email delivery is acceptable.
If you really have users complaining about 30 seconds... you should suggest therapy and maybe provide a phone number for someone to call.

Or tell them if speed is that critical a IM program might better server their needs. Turn them on to BB Messenger and let them play! It might keep them busy and they will forget about the 30 seconds!

Seriously, Penguin's approach is the correct one. You need to manage the expecations of the technology. Explain email is not instant messaging.

E-

great adice and thats been my stand since they 1st started with the 30 sec BS