01-20-2008, 03:42 PM
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| | Blackberry Sychronization Fails - Error Communicating with Device
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I used to be able to synchronize fine using:
Blackberry Pearl w/0S 126.96.36.199
Desktop Manager 4.3
Host Exchange and BES
The problem started while I was troubleshooting the inability to reply to emails sent to me on my BBerry. The instructions to fix it that I found online had me generate a new encryption key ( cause of problem? ) , and then wipe and reactivate the BBerry.
Now I can reply to emails, but when I try to synchronize the BBerry, I get "sychronization failed Error while communicating with handheld device. Please reconnect and try again." several times and then the sync window closes. I've verified that no data is syncing ( including add-ins ).
Any ideas on how I can fix this?