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Old 01-20-2008, 03:42 PM   #1 (permalink)
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Question Blackberry Sychronization Fails - Error Communicating with Device

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I used to be able to synchronize fine using:

Blackberry Pearl w/0S 4.2.0.71
Desktop Manager 4.3
Outlook 2007
Host Exchange and BES

The problem started while I was troubleshooting the inability to reply to emails sent to me on my BBerry. The instructions to fix it that I found online had me generate a new encryption key ( cause of problem? ) , and then wipe and reactivate the BBerry.

Now I can reply to emails, but when I try to synchronize the BBerry, I get "sychronization failed Error while communicating with handheld device. Please reconnect and try again." several times and then the sync window closes. I've verified that no data is syncing ( including add-ins ).

Any ideas on how I can fix this?
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