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Old 01-23-2008, 03:53 PM   #1 (permalink)
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Hello.
I have an 8320 with T-Mobile. I have my messages settings set to keep messages for 30 days. It used to work and every day i would see oldest messages are being deleted and that i have only 30 days worth of messages. Recently I have noticed that it is no longer the case and I have messages started mid November. I tried play with the "keep messages" settings and toggle 15, 60 days, etc but that did no help.

Is this a common issue? Is there a remedy for this?

Thanks!
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Old 01-23-2008, 04:29 PM   #2 (permalink)
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Originally Posted by natan View Post
Hello.
I have an 8320 with T-Mobile. I have my messages settings set to keep messages for 30 days. It used to work and every day i would see oldest messages are being deleted and that i have only 30 days worth of messages. Recently I have noticed that it is no longer the case and I have messages started mid November. I tried play with the "keep messages" settings and toggle 15, 60 days, etc but that did no help.

Is this a common issue? Is there a remedy for this?

Thanks!
So you are stating that you have TOO many messages (that are old) and that you are not losing messages that should not be deleted right?

I would start with a battery pull and see if it clears. If not goto the message folder and Hit Menu>View Saved Messages (I beleive saved messages are excused from the auto delete). Are they saved messages?

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Old 01-23-2008, 04:32 PM   #3 (permalink)
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Old 01-23-2008, 04:34 PM   #4 (permalink)
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Zerog,

I wasn't sure how to read this one either, I don't think they are losing messages, I think they have too many.... We will see!

If the OP is losing messages then please see the link in Zerog's post as it will resolved your issue!

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Old 01-23-2008, 04:36 PM   #5 (permalink)
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I wasn't sure either I just figured I would throw that one in there.
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Old 01-23-2008, 10:24 PM   #6 (permalink)
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Quote:
Originally Posted by Thatzmister2u View Post
So you are stating that you have TOO many messages (that are old) and that you are not losing messages that should not be deleted right?

I would start with a battery pull and see if it clears. If not goto the message folder and Hit Menu>View Saved Messages (I beleive saved messages are excused from the auto delete). Are they saved messages?

E-
I am stating that I have more messages than I should. According to my settings i should have only 30 days worth of messages, and I have a lot more, dating back to November. I checked saved messages and I do not have any.
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Old 02-05-2008, 06:28 AM   #7 (permalink)
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Quote:
Originally Posted by natan View Post
Hello.
I have an 8320 with T-Mobile. I have my messages settings set to keep messages for 30 days. It used to work and every day i would see oldest messages are being deleted and that i have only 30 days worth of messages. Recently I have noticed that it is no longer the case and I have messages started mid November. I tried play with the "keep messages" settings and toggle 15, 60 days, etc but that did no help.

Is this a common issue? Is there a remedy for this?

Thanks!
Got the exact same issue with no idea how to fix it (deleting those messages "manually" on the BB would also get rid of them on Exchange where I do not want to delete them). This problem gets worse as it eats up memory and performance quickly.
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Old 02-06-2008, 10:40 AM   #8 (permalink)
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I don't know how to fix the op problem, so that the messages older than 30 days remove from the balckberry automatically, but if you highlight a Date, press the menu button and choose Delete Prior it will delete the email only from the Blackberry.

You will only see the Delete Prior option when you have highlighted a Date.

Hope this helps.
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Old 02-06-2008, 11:24 AM   #9 (permalink)
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Quote:
Originally Posted by jkochchs View Post
Got the exact same issue with no idea how to fix it (deleting those messages "manually" on the BB would also get rid of them on Exchange where I do not want to delete them). This problem gets worse as it eats up memory and performance quickly.
You should have a choice of whether to delete messages on 'Mailbox and Handheld" or "Handheld Only." If you don't, go into your Messages folder and go to Options >Email Reconciliation and set it to Prompt or Handheld.
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