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Old 07-05-2005, 12:25 PM   #1 (permalink)
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Default Need Help Unistalling Desktop Manager

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For some odd reason, everytime I sync my BB to my laptop, a Windows Installer popup comes open. It tells me "The feature you are trying to use is on a network resource that is unavailable"

It then asks me to locate the file.


Well, I can't find the file. So I went to the control panel to uninstall and it wouldn't allow me to do that. The popup window prevents me from moving forward.


What other ways can I unistall the software so I can reinstall it and start back over?
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Old 07-05-2005, 12:30 PM   #2 (permalink)
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www.blackberry.com -> Support -> Download -> Service Packs
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Old 07-05-2005, 12:58 PM   #3 (permalink)
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unfortunately, still having the same problem.

How can I delete the program from the registery?
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Old 07-05-2005, 01:47 PM   #4 (permalink)
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Wirelessly posted (your electric?: MOT-A-1C/01.01 UP.Browser/7.0.0.2.c.1.104 (GUI) MMP/2.0 UP.Link/5.1.2.12)

You could also try just re installing the program. Usually then it will look for any previous versions to un install. Or try to fix it. pink
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Old 06-20-2006, 10:49 AM   #5 (permalink)
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I have had this problem when uninstalling/reinstalling the firmware files for various devices.

This was due to my company desktop auto deleting any files from the C:\temp\... folder at every logoff.

To fix this I tried to uninstall the firmware, when it told me the file was missing from the folder (eg "c:\temp\~2d5t" this changes for each install) I copied the folder it was looking for. Then I went to regedit > hit F3 did a search for the folder "c:\temp\~2d5t" it found 2 items, I deleted both folders that the entries were found in. I then reinstalled the firmware, and then I was able to uninstall the software. Once you install a new firmware file (ie downgrading) then remember to delete the Vendor.xml fril from your c:\.

Please note deleting stuff from your registry is not big nor clever ;)) Be careful and do a backup.
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Old 06-20-2006, 02:18 PM   #6 (permalink)
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when you uninstall, dont forget C:\Program Files\Common Files\Research In Motion and all related reg keys on HKey Local Machine and HKey Local User.
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Old 06-20-2006, 02:53 PM   #7 (permalink)
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Quote:
Originally Posted by chrisr
unfortunately, still having the same problem.

How can I delete the program from the registery?
You need a registery cleaning program. I got one but if you google regitry cleaner, you will find a free one.
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