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Old 01-25-2008, 04:29 PM   #1 (permalink)
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Default Unable to configure GMail account after password change

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Today I changed my password on my GMail account and upon attempting to edit my account on TMobile's BIS, I found that I kept receiving the lovely "An error occurred..." message.

Before you make any suggestions, I have tried this:

-Changing my password 50 times - I'm certain I am typing it in correctly and am able to login on my desktop with no problem
-Deleting and re-adding the account
-Enabling POP, IMAP, both and none in GMail
-Adding the account from my BB
-Adding the account from TMobile's BIS website
-Following Google's Blackberry POP instructions; i.e. simply adding my email and password
-Following Google's Blackberry & IMAP instructions; i.e. manually adding the server
-Every conceivable combination of username and email server

I have another GMail account which I deleted and re-added successfully with no apparent problems. I cannot find the difference between the two. Any other suggestions besides "just forward it" or "d/l the GMail app"?

Thanks!
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Old 01-25-2008, 04:37 PM   #2 (permalink)
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Quote:
Originally Posted by nmadd View Post
Today I changed my password on my GMail account and upon attempting to edit my account on TMobile's BIS, I found that I kept receiving the lovely "An error occurred..." message.

Before you make any suggestions, I have tried this:

-Changing my password 50 times - I'm certain I am typing it in correctly and am able to login on my desktop with no problem
-Deleting and re-adding the account
-Enabling POP, IMAP, both and none in GMail
-Adding the account from my BB
-Adding the account from TMobile's BIS website
-Following Google's Blackberry POP instructions; i.e. simply adding my email and password
-Following Google's Blackberry & IMAP instructions; i.e. manually adding the server
-Every conceivable combination of username and email server

I have another GMail account which I deleted and re-added successfully with no apparent problems. I cannot find the difference between the two. Any other suggestions besides "just forward it" or "d/l the GMail app"?

Thanks!
How long did you wait between the password change and trying to set it back up.
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Old 01-25-2008, 05:40 PM   #3 (permalink)
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Thanks for the reply. I ended up stumbling upon an apparent solution.

It seems that Google perhaps requires some sort of authentication after changing your password? I wasn't aware of this and never saw anything of the sort when logging in on my desktop. Upon downloading the GMail app and logging in there, however, I found that I was required to enter my password twice, the second time also confirming via CAPTCHA.

After that, I attempted to add my GMail account again, and voila! It works now. Very interesting indeed.

EDIT: I finally found this: https://www.google.com/accounts/DisplayUnlockCaptcha

Last edited by nmadd : 01-25-2008 at 05:45 PM.
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Old 01-25-2008, 06:01 PM   #4 (permalink)
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Great thanks for the update.
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