BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-25-2008, 03:29 PM   #1 (permalink)
Thumbs Must Hurt
 
nmadd's Avatar
 
Join Date: Sep 2006
Location: Denver, CO, USA
Model: 8320
Carrier: T-Mobile
Posts: 132
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Unable to configure GMail account after password change

Please Login to Remove!

Today I changed my password on my GMail account and upon attempting to edit my account on TMobile's BIS, I found that I kept receiving the lovely "An error occurred..." message.

Before you make any suggestions, I have tried this:

-Changing my password 50 times - I'm certain I am typing it in correctly and am able to login on my desktop with no problem
-Deleting and re-adding the account
-Enabling POP, IMAP, both and none in GMail
-Adding the account from my BB
-Adding the account from TMobile's BIS website
-Following Google's Blackberry POP instructions; i.e. simply adding my email and password
-Following Google's Blackberry & IMAP instructions; i.e. manually adding the server
-Every conceivable combination of username and email server

I have another GMail account which I deleted and re-added successfully with no apparent problems. I cannot find the difference between the two. Any other suggestions besides "just forward it" or "d/l the GMail app"?

Thanks!
Offline  
Old 01-25-2008, 03:37 PM   #2 (permalink)
No longer Registered.
 
Join Date: Jun 2007
Model: 9530
OS: 4.7.0.XXX
PIN: G Pong Champ
Carrier: T-Mobile U.S.
Posts: 5,515
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by nmadd View Post
Today I changed my password on my GMail account and upon attempting to edit my account on TMobile's BIS, I found that I kept receiving the lovely "An error occurred..." message.

Before you make any suggestions, I have tried this:

-Changing my password 50 times - I'm certain I am typing it in correctly and am able to login on my desktop with no problem
-Deleting and re-adding the account
-Enabling POP, IMAP, both and none in GMail
-Adding the account from my BB
-Adding the account from TMobile's BIS website
-Following Google's Blackberry POP instructions; i.e. simply adding my email and password
-Following Google's Blackberry & IMAP instructions; i.e. manually adding the server
-Every conceivable combination of username and email server

I have another GMail account which I deleted and re-added successfully with no apparent problems. I cannot find the difference between the two. Any other suggestions besides "just forward it" or "d/l the GMail app"?

Thanks!
How long did you wait between the password change and trying to set it back up.
Offline  
Old 01-25-2008, 04:40 PM   #3 (permalink)
Thumbs Must Hurt
 
nmadd's Avatar
 
Join Date: Sep 2006
Location: Denver, CO, USA
Model: 8320
Carrier: T-Mobile
Posts: 132
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the reply. I ended up stumbling upon an apparent solution.

It seems that Google perhaps requires some sort of authentication after changing your password? I wasn't aware of this and never saw anything of the sort when logging in on my desktop. Upon downloading the GMail app and logging in there, however, I found that I was required to enter my password twice, the second time also confirming via CAPTCHA.

After that, I attempted to add my GMail account again, and voila! It works now. Very interesting indeed.

EDIT: I finally found this: https://www.google.com/accounts/DisplayUnlockCaptcha

Last edited by nmadd : 01-25-2008 at 04:45 PM.
Offline  
Old 01-25-2008, 05:01 PM   #4 (permalink)
No longer Registered.
 
Join Date: Jun 2007
Model: 9530
OS: 4.7.0.XXX
PIN: G Pong Champ
Carrier: T-Mobile U.S.
Posts: 5,515
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Great thanks for the update.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.