BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 01-25-2008, 08:24 PM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
wawasteele's Avatar
 
Join Date: Apr 2007
Model: 8900
OS: 4.6.1.206
Carrier: T-Mobile US
Posts: 241
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default Unable to connect to the Internet

Please Login to Remove!

I am trying to work on my husband's 8830 for him. His is with Sprint. This afternoon he starting getting the message "Unable to connect to the Internet, please try again later." He shows 1XEV, so it says he has service.

I tried pulling the battery. That didn't help. I tried going to his Sprint Account, but I can't find anywhere to resend his service books. That was going to be my next idea. I am with T-Mobile and can find it on my account there, but I can't find it on his Sprint Account.

Any help for how to resend his service books with Sprint?

Any other suggestions on how to get his Internet working again?

Thanks,

Wanda
Offline  
Old 01-25-2008, 08:26 PM   #2 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,876
Post Thanks: 3
Thanked 75 Times in 56 Posts
Default

The Sprint BIS site is here:

https://bis.na.blackberry.com/html?b...rint&locale=en

He can log onto this and resend his service books.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 01-25-2008, 08:27 PM   #3 (permalink)
Retired BBF Moderator
 
Thatzmister2u's Avatar
 
Join Date: Feb 2007
Location: Nor Cal
Model: 9000
PIN: ups! ;)
Carrier: AT&T
Posts: 5,890
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by wawasteele View Post
I am trying to work on my husband's 8830 for him. His is with Sprint. This afternoon he starting getting the message "Unable to connect to the Internet, please try again later." He shows 1XEV, so it says he has service.

I tried pulling the battery. That didn't help. I tried going to his Sprint Account, but I can't find anywhere to resend his service books. That was going to be my next idea. I am with T-Mobile and can find it on my account there, but I can't find it on his Sprint Account.

Any help for how to resend his service books with Sprint?

Any other suggestions on how to get his Internet working again?

Thanks,

Wanda
Sprint is different than TMO. Look here to find the site:

Where can I log into my BIS account? - BlackBerryFAQ.com

Service books might solve it. But you may want to also try Menu>Options>Advanced Options>Host Routing Tables>Menu> Register Now

E-
__________________
Unlocked | AT&T BES
*gasp* Un-protected...


www.horizonwirelessonline.com - Unlocks and Repairs
Offline  
Old 01-25-2008, 09:25 PM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
wawasteele's Avatar
 
Join Date: Apr 2007
Model: 8900
OS: 4.6.1.206
Carrier: T-Mobile US
Posts: 241
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default

Thanks both of you for your quick replies. I got it working for him. I had already registered it, but sending the service books did the trick.

I had done a search of the forums for the information, but had forgot about the FAQs.

Anyway, thanks again. My husband is mighty happy right now!

Wanda
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Leica TCRP1201 R300 Total Station Geo Surveying w/ Free SD Memory Card
$9100.0
Leica TCRP1201 R300 Total Station Geo Surveying w/ Free SD Memory Card pictureHobonichi Techo cover 2017 MEMORIES Original F/S Stationary from JAPAN
$69.99
Hobonichi Techo cover 2017 MEMORIES Original F/S Stationary  from JAPAN picture10pcs W25Q32FVSSIG W25Q32FVSIG 25Q32FVSIG 4M Memory Flash SOP-8 SMD
$2.09
10pcs W25Q32FVSSIG W25Q32FVSIG 25Q32FVSIG 4M Memory Flash SOP-8 SMD pictureTalkswitch CT.TS001 PBX 8 Line Telephone System w/ 64MB Memory Card
$145.0
Talkswitch CT.TS001 PBX 8 Line Telephone System w/ 64MB Memory Card pictureTalkswitch CT.TS001 PBX 8 Line Telephone System w/ 128MB Memory Card
$160.0
Talkswitch CT.TS001 PBX 8 Line Telephone System w/ 128MB Memory Card picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.