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Old 07-06-2005, 05:58 AM   #1 (permalink)
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Default Telus changes blackberry plans and pricing

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Telus made a ton of changes this week.

First the good news:
As of August 15th, incoming text messages are now free on the MIKE network!
For those who don't know, Telus runs the MIKE iDen network in Canada. Until now we were charged 15 to 45 cents for every single text message we received, depending on length, despite the fact that we have no control over people sending them. If someone decides to send you 100 text messages more than 3 words in size, you'll be charged $45!! Thankfull this will no longer be the case soon


Now the bad news:
New customers on blackberrys will now be charged a $10 "email redirection fee" for the blackbery service....this is in addition to the plan and regular data network charges. They also made the plans more expensive. The old $85 for unlimited blackberry + 350 daytime minutes + unlimited nights/weekends, etc is now $90. With that $10 fee, it's now $100 vs $85 a week ago, for the EXACT SAME PLAN!!!

"Evenings" now start at 9pm instead of 8pm.
If you want to extend your evenings and weekends to start from 6pm, it's now $7 instead of $5

They've also changed the definition of "unlimited" for the blackberry plans. You're now capped at 50mb/month, and if you go over, it's $8 per additional MB. And they DO NOT keep track of the useage on their online system for you to see, nor do they warn you you're approaching your limit or anything. You have to find a way to keep track of it yourself, and since I know of no monitoring tools for the BB, you're pretty much SOL.

Not exactly good news :(
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Old 07-06-2005, 08:05 AM   #2 (permalink)
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Future doesn't sound so freindly...
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Old 07-06-2005, 09:47 AM   #3 (permalink)
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Quote:
Originally Posted by ck99a
They've also changed the definition of "unlimited" for the blackberry plans. You're now capped at 50mb/month, and if you go over, it's $8 per additional MB.(


In my humble opinion, this has now surpassed Bryan Adams as the worst thing to come out of Canada.
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Old 07-06-2005, 09:55 AM   #4 (permalink)
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Quote:
Originally Posted by TheWastedYears


In my humble opinion, this has now surpassed Bryan Adams as the worst thing to come out of Canada.
Oh...I think that Rogers' customer service department and Our Lady Peace can beat out Bryan Adams any day.
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Old 07-06-2005, 09:58 AM   #5 (permalink)
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hmm... I forgot about Our Lady Peace. I retract my original statement.

Do you have any literature on this change? I'd be curious to see if they're still using the word "unlimited." I dunno about Canada, but that'd get you sued almost instantly in the US.
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Old 07-06-2005, 10:17 AM   #6 (permalink)
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Default Telus is horrible for this

Telus is horrible for calling the 50 mb capped data plans "unlimited". The same thing applies to the new audiovox ppc6600. I have a family member who recently bought one from there and got hooked into a 3 year contract. When you can have streaming media on the go it is very easy to use 50mb of data.
Also like BB you are unable to tell how much data has been used until you receive the bill in the mail.

They also charge $8 a megabyte for anything over the limit of 50/mb and I've heard horror stories of people getting bills upwards of $1000. When I questioned Telus about this on someone elses behalf they informed me that if i had any problems with their service plans I could easilly take my business elsewhere.

The CSR also informed me that they can plainly get away with calling the service plans "unlimited" as the fine print clearly states that there is a cap even though they do not inform you of this. All in all I think its a really shady thing to do but Telus is making insane ammounts of money for people who are not aware of these overages.

I'm also in Canada and I'm really glad I went with Bell Mobility for my Crackberry because they were the only truely "unlimited" provider in my area. (I believe Rogers is capped as well) The extra $10/mo I pay to www. myblackberry.us for MDS (which bell doesnt provide) is easilly worth the headaches of having to worry about data transfer.
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Old 07-06-2005, 12:28 PM   #7 (permalink)
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yep, rogers is capped as well at 25mb.... even worse.... with the amount of usage I use on my blackberry I'm so ****ed once my 3 months unlimited data is up even after I switch to the $60.00 unlimited package...
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Old 07-06-2005, 02:22 PM   #8 (permalink)
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and Canada allows companies to get away w/ this? I figured they'd be more protective of the consumer.

In the US, if you use the word "unlimited" and then put in the fine print that it's capped, you will still lose a lawsuit. Although you've complied w/ the letter of the law, you've violated the spirit of it. This runs in line w/ advertising an incredible deal on a product, but neglecting to mention that you only have 5 in stock.
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Old 07-06-2005, 04:02 PM   #9 (permalink)
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-it's $8 per additional mb

Yikes
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Old 07-06-2005, 04:24 PM   #10 (permalink)
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Quote:
Originally Posted by finch
Future doesn't sound so freindly...

hahaha agreed. Looks like they are trying to raise their ARPU (average revenue per user), maybe Mr Entwhistle is trying to meet his numbers. I think someone isnt on track for projections.
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Old 07-06-2005, 04:25 PM   #11 (permalink)
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its 10 dollars per additional MB in Alberta.
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Old 07-06-2005, 05:49 PM   #12 (permalink)
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I wish we could sue for stuff like that, at the very least we could probably call into customer care and get away with not knowing once *shrugs* I guess not enough people have made a big deal out of it for big changes to come forth of it.
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Old 07-08-2005, 07:11 PM   #13 (permalink)
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Thumbs up ROFL...literally

Quote:
Originally Posted by finch
Future doesn't sound so friendly...
This should definitely get an award for the funniest response yet!!!!!!!!
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Old 07-09-2005, 11:31 AM   #14 (permalink)
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The worst part is that I got my Telus MIKE blackberry back in March and got the 6 months unlimited local calling deal. So, on the advice of my telus rep, I got the unlimited blackberry data plan and the cheapest possible phone plan, saving myself some money per month. Once the 6 months were up, I was just going to switch to the $85 blackberry/phone combo plan. Now I can't do that, since that plan is $100.

I'm waiting to find out if my current blackberry plan is capped or not. When I signed up it didn't mention a cap anywhere at all from what I saw, so I don't know if this is a new cap or simply more prominantely stated, or if it's retroactive applied or not. If it's not retoractive and my plan really is unlimited, i'll have to pay $105 (blackberry data plan + phone plan equivalent of what I was going to get) instead of $85.

Damn you telus!


And I agree....definately an awesome post by finch!
touche!
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Old 07-09-2005, 12:14 PM   #15 (permalink)
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I don't understand the new $10 email redirection fee. Is this applicable to all Blackberry accounts on Telus? Or is this a new fee directed at BES or BWC users specifically?
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Old 07-09-2005, 12:24 PM   #16 (permalink)
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Quote:
Originally Posted by Jase88
I don't understand the new $10 email redirection fee. Is this applicable to all Blackberry accounts on Telus? Or is this a new fee directed at BES or BWC users specifically?
It's applicable to every blackberry plan from what my telus rep told me.
I have no clue if it's retroactive or not - the rep didn't think so, but he's checking.

It's just a money grab from telus, in the same way they charge you $60 a year for a network connection fee for the blackberry.
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Old 07-09-2005, 01:45 PM   #17 (permalink)
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Quote:
Originally Posted by ck99a
It's applicable to every blackberry plan from what my telus rep told me.
I have no clue if it's retroactive or not - the rep didn't think so, but he's checking.

It's just a money grab from telus, in the same way they charge you $60 a year for a network connection fee for the blackberry.

the 10 fee is for all NEW blackberry clients, exsisting clients are not affected,and well it may be a money grab, the 60$/yr fee is for tech support and lord knows its cheap when you consider how much help some people need lol
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Old 07-09-2005, 02:14 PM   #18 (permalink)
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I think Telus will be loosing a lot of business to Bell in the near future. The only thing Telus has going for it is its great coverage. I understand Bell shares towers with Telus so I would assume Bells coverage will be the same. It would appear that Bell should have great coverage, better pricing, and probably better customer service; another Telus weak spot.
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Old 07-09-2005, 02:49 PM   #19 (permalink)
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Quote:
TELUS Mobility reserves the right to limit usage and will charge $10 per additional MB for excessive usage over 50MB of data per month.
If they advertise as "Unlimited", by no definition of the word does it matter if they put a superscript notation with the fine print reading the above statement and it still be considered legal (atleast in the states). If I were some of you, and this goes for Rogers customers as well, I'd look into a class-action lawsuit against the two providers. False advertising and purposeful misrepresentation are very illegal business acts in the United States, so I'm guessing the laws are very similar in Canada.

Atleast one of you customers would have to be a lawyer or know a lawyer who wouldn't mind putting some time into a fairly simple case of purposeful misrepresentation of pricing structures.
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Old 07-09-2005, 02:49 PM   #20 (permalink)
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Quote:
Originally Posted by acidcomplex
the 10 fee is for all NEW blackberry clients, exsisting clients are not affected
look up your facts a bit more closely...

Quote:
The Monthly Email Routing Charge applies to all new BlackBerry Wireless Handheld™ activations after October 1, 2005. It also applies to existing BlackBerry Wireless Handheld™ accounts on month-to-month service, starting with their October invoice.
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