BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-01-2008, 10:15 AM   #1 (permalink)
New Member
 
Join Date: Feb 2008
Model: none
PIN: N/A
Carrier: None
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Cool Email with PDF attachments not reaching BB

Please Login to Remove!

Hey everyone, longtime thread leecher first time poster! Love the site and the wealth of information.

Introductions aside I am having an issue with a couple users where an e-mail being sent with a 5Mb PDF attatchment is not being received by thier BB's. Though they do receive the e-mails in Outlook with the attachments. Were connected via Exchange and BES.

Anyone have any ideas or know of any limitations I may not be thinking of? Any info would be helpful.
Offline  
Old 02-01-2008, 10:18 AM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

Welcome!

I am not positive about this, I know there is a limit, but I think 5mb could be over the size limit. Could you try a smaller PDF, say 4mb and 3mb and test it?

This is a good time for me to find out also. BES and BIS may have different limitations.
Offline  
Old 02-01-2008, 10:46 AM   #3 (permalink)
New Member
 
Join Date: Feb 2008
Model: none
PIN: N/A
Carrier: None
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I tried to send a smaller test e-mail yesterday (it was about a 40kb pdf file) which went through to their BB fine and they were allowed to download and view it. I'm sure your right about a limit.
Offline  
Old 02-01-2008, 04:44 PM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: LI, NY
Model: 8320
OS: 4.5
Carrier: T-Mobile
Posts: 96
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

The BES has an option for all attachment size limits. Your BES administrator probably set the limit.
__________________
BES 4.1.5
Exchange 2003 SP1
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.