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Old 02-01-2008, 10:32 AM   #1 (permalink)
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Hi,

I have just bought a BB 8120 on Orange UK, together with the standard data plan. I want to connect this to my existing corporate BES environment, which I already have an account on.

Orange are telling me that the only way to do this is to convert to a business account and take out a much more expensive (35 per month vs 7) data plan. I don't mind the extra charge, but do mind moving away from my personal account as it would mean giving up a number of perks.

Does anyone have any advice on how I could get the BES access working without moving to a business account?

many thanks in advance . . .
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Old 02-06-2008, 07:02 AM   #2 (permalink)
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umm my understanding of that is correct. Orange want the handsets you apply to the BES to be on the same account. Not overly sure why but it helps when staff leaves etc as the handsets are works property.
It also cuts down on issues which may arise from using a personal BB handset.

Sorry to be the bearer of bad news..
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Old 02-06-2008, 07:15 AM   #3 (permalink)
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There is another way, well sort of. If you can persuade them to set the provisioning to dual provisioning, then it will work. If you don't mind paying the extra cost then they shouldn't have a problem doing that.

However in some cases it can cause issues but usually it works fine.
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Old 02-06-2008, 08:50 AM   #4 (permalink)
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You shouldn't neeed to move your device onto the company's plan, it should be possible to add the BES functionality onto your consumer plan (it certainly is on O2 / VF)

If Orange don't want to help out as Paul Poker has suggested it goes to show that they are not very friendly towards BB users...there's no reason at all from a technical perspective that corporate BBs need to be one one account, apart from the practicalities of if your IT dept need to make a change to your settings, then they'll have to get you to request it, as it's not in the company name...
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Old 02-06-2008, 12:10 PM   #5 (permalink)
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Originally Posted by bertiebassett View Post
If Orange don't want to help out as it goes to show that they are not very friendly towards BB users...there's no reason at all from a technical perspective that corporate BBs need to be one one account, apart from the practicalities of if your IT dept...
Thanks - I think you've hit the nail on the head. My IT dept are totally relaxed about it, but Orange are unwilling to apply an enterprise level data plan to my personal account.

As this is a policy problem rather than a technical one, I'd love to hear from anyone who has managed to get around it . . .
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Old 02-06-2008, 12:58 PM   #6 (permalink)
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Its nothing to do with the actual price plan that dictates if you can use your BES connection. Its to do with if your IMSI number is provisioned for connection to the BIS and BES relay's. As I said ask them to set it up for "dual provisioning"

The exact term is "BlackBerry Enterprise & Prosumer Service"

If they still wont budge, ask your IT guys to setup outlook web access, this can be configured from your BIS 2.4 account in the same way as a Pop3 account.
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Old 02-07-2008, 03:26 AM   #7 (permalink)
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Thanks. Orange seem to think that I'm asking the impossible. It's starting to look like I'm going to have to put up with BIS, or find a way out of the contract.
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Old 02-07-2008, 06:17 AM   #8 (permalink)
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Thanks. Orange seem to think that I'm asking the impossible. It's starting to look like I'm going to have to put up with BIS, or find a way out of the contract.
Out of curiosity, as I know on some networks they devices come out dual provisioned as standard, but if you get the email address and password from the bes admin, then go to options>advanced options>enterprise activation the enter the details, does it work?
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Old 02-07-2008, 07:13 AM   #9 (permalink)
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. . . if you get the email address and password from the bes admin, then go to options>advanced options>enterprise activation the enter the details, does it work?
I tried this a couple of days ago and it didn't work, although there were signs of life. After sticking on the 'activating' message for some time, there was an error message along the lines of 'unable to reach server. please contact your administrator.' A little while later, an email from [email address] arrived in my Outlook junk email folder. It included a long text string and an attachment that, amongst other things, included my BB PIN and email address.
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Old 02-07-2008, 06:27 AM   #10 (permalink)
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Quote:
Originally Posted by MFish View Post
I tried this a couple of days ago and it didn't work, although there were signs of life. After sticking on the 'activating' message for some time, there was an error message along the lines of 'unable to reach server. please contact your administrator.' A little while later, an email from [email address] arrived in my Outlook junk email folder. It included a long text string and an attachment that, amongst other things, included my BB PIN and email address.

Hmm it sounds like it is prosumer provisioned but it might be worth going to options>advanced options>host routing table, pressing menu and selecting register now, then trying again.

Do Orange have a specific blackberry team? it seems crazy especially as you are willing to pay for the enterprise solution!
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Old 02-07-2008, 07:27 AM   #11 (permalink)
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Thanks for the ideas. Unfortunately still no joy. I also have BES synchronisation set up through Blackberry desktop. Might it be worth deleting this before trying again?

Orange do have a blackberry team. They are telling me that, even though I'm willing to pay, only business accounts are eligible for BES connections. I can only assume that that is an odd feature of their deal with RIM.
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