02-01-2008, 11:49 AM
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| | Emails showing up on BB but not in Outlook
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I have a pretty strange issue here, and am hoping somebody has seen it before. I have a user that is having periodic issues with emails showing up on his BB but not showing up in his Outlook. I checked his BB, the emaill is still there, so he didnt delete it. I also checked his Outlook and could not find any filters and verified he did not delete the mesage (taking his word on this). They use a message filtering application, Message Labs, that I was able to run a "track and trace" on the email and it says it was received by MessageLabs and delivered to the exchange server.
I've never seen or heard of any issue like this in the past 4 years in dealing with Blackberrys and dont wont to blow off my customer, thinking it's not possible. so anyone have any ideas?