BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-02-2008, 10:31 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2007
Location: Texas
Model: 9000
Carrier: T Mobile
Posts: 142
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Trying to load desktop manager...

Please Login to Remove!

And its not working. It gets to the copying files part and it freezes up about 50% of the way through. I have tried on my own computer and my girlfriends and it did the same thing at the exact same time, on both computers. Any idea why this happens or if there is something else I can do? I want to backup my bb and put some music on it. Thanks for any help.
Offline  
Old 02-02-2008, 10:35 PM   #2 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,912
Post Thanks: 59
Thanked 241 Times in 180 Posts
Default

Sure, what version of DM are you loading? If version 4.3, you might want try backing up to version 4.2, Service Pack 2.
Offline  
Old 02-02-2008, 10:37 PM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2007
Location: Texas
Model: 9000
Carrier: T Mobile
Posts: 142
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I just bought an 8310 and I was using the disc that came in the box from ATT
Offline  
Old 02-02-2008, 10:56 PM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2007
Location: Texas
Model: 9000
Carrier: T Mobile
Posts: 142
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I just checked it out and it said it was version 4.2.2. Now I really dont know what to do.
Offline  
Old 02-03-2008, 02:31 AM   #5 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,912
Post Thanks: 59
Thanked 241 Times in 180 Posts
Default

Josh, then you might want to try version 4.3

BlackBerry Desktop Manager Downloads - BlackBerryFAQ.com
Offline  
Old 02-04-2008, 06:36 PM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2007
Location: Texas
Model: 9000
Carrier: T Mobile
Posts: 142
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for your help. I ended up going to blackberry.com and trying to download the DM from the website and it worked perfectly at my girlfriends. I am going to try it at my house tonight. Maybe there was just a problem with the disc I recieved.
Offline  
Old 02-04-2008, 06:37 PM   #7 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,912
Post Thanks: 59
Thanked 241 Times in 180 Posts
Default

The link in the post above is from blackberry.com

Glad it is working good!
Offline  
Old 02-04-2008, 08:45 PM   #8 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: 10.010219
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,125
Post Thanks: 58
Thanked 710 Times in 688 Posts
Default

Friend of mine had a bad CD from Verizon so it may be a common issue or a bad run of loads. His looked like a RIM CD with a Verizon label. I suspect RIM makes them all.
__________________
If someone helps, tell them by clicking the Thanks button


9810 on BES
Z10 on BIS
Offline  




Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.