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Old 02-05-2008, 02:49 PM   #1 (permalink)
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Do you have to pay for tech support from blackberry?

I was at their website and didn't see anyway to sent a question to a tech person unless I signed up for a paid service plan.

Is this correct?
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Old 02-05-2008, 02:52 PM   #2 (permalink)
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If you need help with your BB. You can call your provider they might be able to help. I have called T-mobile multiple times and they are great. Or you can post a question here and someone might be able to help.

Sorry to answer your question, they do charge unless you have Tsupport through Rim.

Last edited by jberg29 : 02-05-2008 at 02:53 PM.
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Old 02-05-2008, 02:52 PM   #3 (permalink)
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You need to go through your wireless carrier for free support. Support directly from RIM require payment or a support contract.
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Old 02-05-2008, 03:00 PM   #4 (permalink)
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99% of the questions you may have can be answered right here.
1% will need a carrier. That 1% will drive you crazy.

Welcome to the forums
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Old 02-06-2008, 07:53 AM   #5 (permalink)
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Quote:
Originally Posted by tsac View Post
99% of the questions you may have can be answered right here.
1% will need a carrier. That 1% will drive you crazy.
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LOTS of answers here: Main Page - BlackBerryFAQ
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Old 02-06-2008, 09:38 AM   #6 (permalink)
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Quote:
Originally Posted by DanWaltz View Post
Do you have to pay for tech support from blackberry?
Nope -- issues are escalated to RIM via your carrier.
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Old 02-06-2008, 03:23 PM   #7 (permalink)
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Quote:
Originally Posted by tsac View Post
99% of the questions you may have can be answered right here.
1% will need a carrier. That 1% will drive you crazy.

Welcome to the forums
Ditto
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Old 02-06-2008, 06:36 PM   #8 (permalink)
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Quote:
Originally Posted by takeshi View Post
Nope -- issues are escalated to RIM via your carrier.
Provided you get past the carriers help desk
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