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Old 02-06-2008, 04:05 PM   #1 (permalink)
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I am curious if anyone knows if there is an automated process on purging pending emails from users on the BES? We have over 1000 BB users on our BES and pending messages always gets high if we don't pay attention to it. Something that does an automatic purge every week or so. Thanks.
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Old 02-06-2008, 04:15 PM   #2 (permalink)
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There's a reason that the messages are pending. That's where you should focus your attention.
Blindly purging them is not a good course of action in my opinion.

I know if I was on vacation for two weeks and had a few hundred messages pending for my BB... I certainly wouldn't want someone to simply purge them without my knowledge.

You should find out why they're pending, and address that issue directly.
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Old 02-06-2008, 04:23 PM   #3 (permalink)
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I understand your concern. However, we can't have these messages weighing down our server. Just today we had 11,000 emails pending and it was weighing down our server. We can not have that. Also if you are on vacation for a couple of weeks and you have 200 plus emails pending i am guessing you would want to sit at your computer to go through those. I highly doubt you would go through those emails on your Blackberry.
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Old 02-06-2008, 04:27 PM   #4 (permalink)
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To answer your question, I haven't heard of an application that will purge pending messages.

However, I am going to have to agree with Penguin here. Do you have users who are constantly out of coverage? Do they just turn their devices off and not use them? Have you talked with the users who have the high pending counts to find out if something is wrong with their devices?

Before purging the pending stuff, I'd recommend finding out what is causing it...otherwise you're just 'fixing' a symptom and not the cause.
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Old 02-06-2008, 04:32 PM   #5 (permalink)
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Thank you for answering the question. I understand all of the risks and concerns associated with purging pending messages. All i want to know is if anyone knows of a way to automate it. It sounds llike no one does. Thanks for the responses.
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Old 02-06-2008, 04:36 PM   #6 (permalink)
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It's not something that should be automated, so I believe you'll have a hard time finding a solution to this one.
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Old 02-06-2008, 06:47 PM   #7 (permalink)
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Not sure why you would automate something you should not ever be doing :/
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Old 02-06-2008, 07:03 PM   #8 (permalink)
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The next problem he will have is when his executives call to complain of lost email. I wonder if he would like to loose an email from his boss.
He complains about 11k emails. The company I work for does that a minute and we have over 9700 BBxxx8217;s. I don't think I would like to see emails purged by some IT type.
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Old 02-06-2008, 07:04 PM   #9 (permalink)
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Quote:
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I don't think I would like to see emails purged by some IT type.
Ya just can't trust us IT types
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Old 02-06-2008, 07:23 PM   #10 (permalink)
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I doubt you agree with dumping email
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Old 02-06-2008, 07:25 PM   #11 (permalink)
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Nope, I don't agree with it (and I was joking in my previous comment...hence the )
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Old 02-06-2008, 07:33 PM   #12 (permalink)
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I know,
You folks are always on top of these questions and give a straight answer reguardless of the department you work in.
I'm still amazed by some of the questions
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Old 02-07-2008, 09:15 AM   #13 (permalink)
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What would be a good reason to purge email then? Why would there be a purge option on the BES? I know im taking a lot of flak for this but i don't think we are doing the worst thing in the world. I just had a question about it but i guess i see where everyone stands on it now.
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Old 02-07-2008, 09:35 AM   #14 (permalink)
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Honestly, the only time I would purge them is if support (RIM) tells me to for some reason.

Otherwise, if the user reports they are missing messages, I would first try to find out why they are showing a high pending count - things like being out of coverage, their device being off, their device not connecting to the network properly, etc.

Please don't feel like you're being picked on, everyone here only wants to help (that's why we're here )
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Old 02-20-2008, 11:53 AM   #15 (permalink)
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Quote:
Originally Posted by jdwyer View Post
I am curious if anyone knows if there is an automated process on purging pending emails from users on the BES? We have over 1000 BB users on our BES and pending messages always gets high if we don't pay attention to it. Something that does an automatic purge every week or so. Thanks.
set a schedule to restart the controller service that will "purge" your pending queue.
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Old 02-20-2008, 12:01 PM   #16 (permalink)
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Quote:
Originally Posted by cushwakeadmin View Post
set a schedule to restart the controller service that will "purge" your pending queue.
Whether a user has a 1 message or 1000 messages pending for delivery to their BlackBerry device... restarting the controller service is not going to purge these pending messages.

Even rebooting the BES, and stopping/restarting every service won't purge the pending messages.

I'd venture to say that if your BES is behaving this way, it's probably broken.
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Old 02-20-2008, 01:30 PM   #17 (permalink)
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Not to mention with SOX compliance issues, purging all of those emails might put you at significant risk down the road. With 11k emails pending in one day, sounds like it's a fairly big company, and you shouldn't open yourself up to that kind of risk. I think everyone here is trying to get you to understand that having 11k pending messages is a symptom of a huge problem, and you should figure out why they aren't being delivered to the users. If you fix the problem, you won't have the pending email problem any longer.
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Old 02-20-2008, 02:33 PM   #18 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Whether a user has a 1 message or 1000 messages pending for delivery to their BlackBerry device... restarting the controller service is not going to purge these pending messages.

Even rebooting the BES, and stopping/restarting every service won't purge the pending messages.

I'd venture to say that if your BES is behaving this way, it's probably broken.
I agree it doesn't truly "purge", but it will reduce the pending queue.
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Old 02-20-2008, 02:38 PM   #19 (permalink)
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Quote:
Originally Posted by cushwakeadmin View Post
but it will reduce the pending queue.
No, it will not.
The only way to reduce the number of pending messages is to actually have those messages delivered to the handheld, or removed from user's mailbox so they are cancelled for delivery.
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Old 02-28-2008, 05:27 PM   #20 (permalink)
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So how do you push the pending messages to the device?
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