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Old 02-11-2008, 03:03 PM   #21 (permalink)
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Same issue here, Keeps dropping and reconnecting. Seems to have started at 3:27 in Central PA.
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Old 02-11-2008, 03:04 PM   #22 (permalink)
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Same symptoms here, Detroit MI area.
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Old 02-11-2008, 03:06 PM   #23 (permalink)
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4:04pm EST

AT&T 8310

Seem to have no BES - NOC and back activity.

BES show connected but I've seen the SRP drop and connect multiple times the past hour.

PIN to PIN sends but nothing back
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Old 02-11-2008, 03:06 PM   #24 (permalink)
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4:06 PM in NYC EST and SRP Shows connected but no data routing and Emails are all queued. Any one manage to get a hold of RIM and have any information / ETA?
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Old 02-11-2008, 03:06 PM   #25 (permalink)
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Quote:
Originally Posted by jgb@etree View Post
Interesting... The SRP connection is restored, but the following operations still do not complete:

PIN MSG
Send MSG
Rec MSG
Browser

Haven't tried anything else yet. Anyone else in the same boat?
Are you looking at the logs for these stats?
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Old 02-11-2008, 03:08 PM   #26 (permalink)
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Definitely seems to be down. I can't email or do lookups
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Old 02-11-2008, 03:09 PM   #27 (permalink)
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Nothing going through here in CT yet.
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Old 02-11-2008, 03:13 PM   #28 (permalink)
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Just received this from a fellow BES Admin in Canada (where 1 of our servers is located and not working):

Notification Type: Unplanned (New)

Service Affected: MOBITEX/GPRS/EDGE Blackberry devices & BES Servers

Area Affected: National

Start Date: Monday, February 11th, 2008
Start Time: 03:20 PM (EST)
End Date: No ETTR available at this time
End Time: No ETTR available at this time

Work Summary: BlackBerry subscribers may be unable to send or receive messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing. BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure

I am assuming the same issue is affecting the US.....
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Old 02-11-2008, 03:13 PM   #29 (permalink)
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SRP connection Up and Down for about 20 minutes in the Detroit, MI area (3:24pm to 3:42pm. Connetion is back up but the BES is not contacting any devices and no mail is being forwarded.
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Old 02-11-2008, 03:15 PM   #30 (permalink)
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Anyone trying to call T-support (I realize it's futile)

Just does some crazy noise like Independance Day and doesn't answer

This is not good
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Old 02-11-2008, 03:15 PM   #31 (permalink)
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I am on hold now. Getting the usual hold music that will eventually give me nightmares.
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Old 02-11-2008, 03:16 PM   #32 (permalink)
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Been on hold for 30 minutes with TSupport so far...
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Old 02-11-2008, 03:17 PM   #33 (permalink)
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Having troubles here too in Mpls/St. Paul. All 6 servers.
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Old 02-11-2008, 03:19 PM   #34 (permalink)
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Quote:
Originally Posted by juwaack68 View Post
I am on hold now. Getting the usual hold music that will eventually give me nightmares.
do do do - do di do do duh do do..... duh doo duh doo doo... duba duba duba!

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Old 02-11-2008, 03:20 PM   #35 (permalink)
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Quote:
Originally Posted by mahoward View Post
do do do - do di do do duh do do..... duh doo duh doo doo... duba duba duba!

YEP! That's it! And then that lovely lady comes on and tells me there isn't a flaming chance in hades I'll talk to a live person in my lifetime.
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Old 02-11-2008, 03:21 PM   #36 (permalink)
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Guess it's a good thing we have a Outage List right about now eh? ;)
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Old 02-11-2008, 03:22 PM   #37 (permalink)
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I recommend selling your RIMM shares...nnnnnnnnnow
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Old 02-11-2008, 03:22 PM   #38 (permalink)
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She does keep offering the extensive "knowledge base" with a plethora of articles to fix all my problems though!
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Old 02-11-2008, 03:25 PM   #39 (permalink)
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Quote:
Originally Posted by audit View Post
Guess it's a good thing we have a Outage List right about now eh? ;)
Amen
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Old 02-11-2008, 03:26 PM   #40 (permalink)
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thank god, this is the first time i have administered a BES and when they all stopped working i was going to run and hide in the bathroom.

how do i check the status of the SRP connection? (i know it is a noob question)
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