Same here in Nashville, TN

still down here in socal, unlike some others i have not even had a few messages slip through.

i agree, with all the people using and depending on blackberries why the hell is it taking so long to fix

Just got this from AT&T

Valued Customer,

This e-mail is to provide an update to a network problem that MAY affect your Mobile Service.

Trouble Ticket: TT000006216509
Severity: 1-High
Description of Issue: Degradation of RIM Blackberry services
Location of Issue: All Regions ;All Markets and surrounding areas
Start Time: Feb 11 2008 12:20 PM PST
Symptoms you MAY experience: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network.
End Time: Unknown

UPDATE: RIM BIS services have returned to normal operations. BES customers may still be experiencing issues.

Technicians are working towards resolution as quickly as possible. We are sorry for any inconvenience that this may cause. Thank you for your patience as we work towards resolving this issue.

AT&T Mobility -- CONFIDENTIAL & PROPRIETARY
Use pursuant to Company instructions

Up and down like mad here, BC, Canada. Was up to slightly over 1000 pending, hit just about 200, but its climbing again. BES is notifying me of the SRP disconnects and connects in Outlook every 10 minutes or so.

Peterborough, Ontario. Had a few messages 'burst' through at about 5:34pm, nothing since .. .

How do you find how many messages are pending?

are you on a BES?

Have not been receiving since the last message of 1:36 PM (PST). The SRP Status from the BlackBerry Manager shows connected. Trying to get a hold of RIM support but have been hold for a very long time and still waiting.

This is ridiculous. Messages are steady piling up and the phone continues to ring.

I am seeing a lot of activity---reconciliation to the handheld for sent mail from the client and I am now able to send and receive on the handheld...

I am a bit concerned that PIN Messaging does not look to be reliable during this outage. We had always counted on PIN as the backdoor for emergency situations.

I guess it makes sense that it could be "flooded" and slow - though thats not something we considered in our Disaster Recovery plans.

Probably not a huge issue, as in 99% of our disaster scenarios, it will be localized to us, and RIM will be fine - thus PIN flooding\delays wont be an issue. It is the 1% where RIM is down that this creates the problem.

You're probably gonna get the same response that most of us have gotten already. "They are aware of the outage and are working diligently to resolve the matter."

I have not gotten any notifications of SRP disconnects and connects this whole time. Very strange, as far as I can tell SRP never disconnected for my BES, yet still no email.

I know last time RIM had this issue I got notification of the SRP disconnect in Outlook, and eventually my BB. At about 500 pending now.

Yes. I see 'Pending data packets'. Is that it?

Happened here a bit past 12pm in Southern California (Los Angeles), we have a SRP Disconnect going on. Checking the logs, ping attempts and disconnection failures. We're on Verizon and it seems it has affected my friends other company too. Can't get a hold of BB support, as i would of guessed, their support lines are hammered. There goes Jim Balsillie's promise of this not happening again! so much for a backup! -.-

On the BB Manager, click your server name on the left window pane then click the Server Configuration tab.

Edit: Late reply. n/m ;)

AT&T says all carriers affected
04:58 PM CST on Monday, February 11, 2008
Associated Press
NEW YORK – An outage has disconnected BlackBerry smart phones across North America.
AT&T Inc. says the disruption Monday is affecting all wireless carriers. AT&T first learned about the problem at about 3:30 p.m. EST.
There's no word on the cause or when the problem might be fixed.
BlackBerry maker Research in Motion did not immediately return a phone call.

615p EST in Newark DE, up and down here too. Was going to call support but as I read thru this, I'm like 'what's the point'?

I'm new to these massive outages.. is lowercase edge (not connected to RIM) normal during the outage?

Nothing moving here. And now my personal (BIS only) device is not working either for email or PIN.

Yes, that's normal for a Blackberry service outage.

If you're on BES, you can open the Blackberry Manager; select your BES name under BlackBerry Domain | Servers; click on the Server Configuration tab to see the status.

6:20 PM Eastern.. Still having issues. SRP Connected yet no email going through...

Blackberry Outage

A component of the network infrastructure is experiencing a service interruption.

Service Affected: BlackBerry All service for some *The Americas Network (MULT) subscribers in the following locations: The Americas,

Summary: BlackBerry Network Infrastructure

Impact: BlackBerry subscribers may be unable to send or receive messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing.

BlackBerry Internet Service subscribers may be unable to use the BlackBerry Internet Service web site or perform activities such as creating new accounts, accessing their Internet mailbox, integrating third-party email accounts, or viewing email attachments.

Devices may not receive new service books. BlackBerry Connect and BlackBerry-enabled devices that require a new PIN may be unable to receive the PIN.

BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure.

Wireless service providers and device resellers may be unable to use BlackBerry administration web sites or perform activities such as creating subscriber accounts or provisioning services for subscribers. [0491]

Ticket Number: BB90352

Incident Window Start Date and Time: 11 February 2008 15:20:00 (EST)
Downtime Duration: Ongoing
% of Subscribers Affected: 50.00 (estimated)

Cause: To Be Determined



Latest information I have seen sent. Seems both BIS/BES are affected

I would feel a little better if they had a press release giving a little more info other than the typical 'we know, we're working on it.'

7001 total Pending messages, 320 users 1 BES; Birmingham, AL still down.

I've had enough for today, I'm going home.......

"Walsh said RIM informed Sprint the outage was resolved and that a backlog of emails would be coming soon."

I'll believe it when I see it

I'm not even gonna throw out my message pending number. The big dogs are rolling in the thousands.

From the above link "According to Verizon spokesman, Tom Pica, a RIM email server had gone down, which was the source of the problem. "Service has been restored," said Pica, "it will just take a little while [for Verizon's system] to catch up."

How the heck does some guy from VZW think he knows what the problem is when RIM has yet to release that information??

For starters, tak about irony - didn't they do a major DR test this past saturday - or was it two saturday's ago.

After 50 mins on hold, I got a TSup rep on the line around 4:10 eastern, and he didn't have a clue.

Now here's what REALLY gets me. They are no longer answering the TSupport lines.

For about 45 mins they were playing a message claiming phone problems (BS!).

Now they're playing a message saying that they know that there is a problem - and then it disconnects.

all 3000 screaming users are still waiting for their 84000 messages here in Houston

most of the DTs have been localized to the thumbs

Just an update , i sent a pin to pin from my verizon 8830 to sprint 8830, just got it from my sprint 8830, and that took about 30 minutes. SRP is now connected, as it was reported disconnected a while back (at about 12p). Messages are still backing up, as we still have alot pending.

Trashman01 - LOL
You made me laugh. I'm small potatoes here...130 users & they can wait.

this is just bogus, I was just on the RIM con call and they said it was not a service outage, they are just experiencing slow message delivery and messages queuing. the problem is unknown and they are failing over. they are going to update again in 15 minutes.

I am able to send and receive email now!

Are you on a BES?

Are you on a BES?