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Old 02-11-2008, 04:22 PM   #101 (permalink)
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I just started getting BESAlert emails to my blackberry, so maybe a step in the right direction here.
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Old 02-11-2008, 04:22 PM   #102 (permalink)
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Default Same here

Same here in Atlanta. All 5 servers are up but the email is not flowing..... Anyone know anything?
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Old 02-11-2008, 04:25 PM   #103 (permalink)
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Down here in Iowa, too. Went down at around 2:20pm Central and hasn't come back since. No PIN messaging, either. Last contact times for users all within 5 minutes of 2:20pm CST...except for our international users (non-North American) who, despite being on a N.American BES are still making contact.

SRP connection continuing to drop and re-establish non-stop since it went down earlier. I am, however, not seeing a huge number of what I'd traditionally call "errors."
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Old 02-11-2008, 04:26 PM   #104 (permalink)
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Quote:
Originally Posted by Logvin View Post
I have been told (officially) that traffic is going at about 80% of normal levels. They are preparing a root cause statement, but will not say before it is ready (which is a good idea).

For the people on hold... Pay for TX4 or TX5 support, wait on hold for 10 seconds.

It is all north america. All my PIN-PIN and SMS messages have gone through fine.

The best thing you can do right now is hide under your desk from your co-workers who are starting to go into withdrawls. Once RIM is back up, your servers will auto reconnect.
Yeah, I can hear my boss screaming now......"why doesnt RIM tell us what's going on!!!!"......well i dunno boss....maybe it's our Tx1 support
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Old 02-11-2008, 04:26 PM   #105 (permalink)
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updated: RIM notifies of critical BlackBerry outage | Technology | Reuters
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Old 02-11-2008, 04:27 PM   #106 (permalink)
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SF - 14:25 (PST)
Still seeing intermittent SRP connectivity issues. I had a few messages squeak by but otherwise hanging in there and dodging random pieces of furniture...
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Old 02-11-2008, 04:29 PM   #107 (permalink)
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Here in NY as of 5:20PM I am able to send and receive email, the servers are up but it will take a while for the bottle neck to be cleared.

I am still unable to perform a lookup but havent received a failed look up as of yet.

Anyone else seeing the same type of response?
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Old 02-11-2008, 04:30 PM   #108 (permalink)
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TECHNOLOGY ALERT
from The Wall Street Journal.


Feb. 11, 2008

A widespread service outage hit BlackBerry users Monday afternoon. AT&T said it has been told by Research In Motion that the problem is with RIM's infrastructure, and is affecting all wireless carriers in North America. The disruption follows an outage last April that left millions of customers without email access.

FOR MORE INFORMATION, see:

WSJ.com - Login

However, for what it is worth I've received messages until 4:10 PM CST.

Last edited by djm2 : 02-11-2008 at 04:34 PM.
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Old 02-11-2008, 04:32 PM   #109 (permalink)
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Mon 2/11/2008 16:24:35
Status: Open/active
Prognosis: Monitoring
Utility - Other
Cw Citywide
Please Be Advised That Blackberry (rim) Has Reported That A Component Of The Americas Network Infrastructure Is Experiencing A Service Interruption Which May Affect Your Ability To Send And Receive Messages From Your Handheld Device:

Subscribers Should Use Alternate Means Of Communications During This Outage. Additional And Detailed Outage Information Is Listed Below.

Summary: Blackberry Network Infrastructure

Impact: Blackberry Subscribers May Be Unable To Send Or Receive Messages. Subscribers May Also Be Unable To Register Their Device, Roam In Another Location, Or Use Other Services Such As Internet Browsing.

Blackberry Internet Service Subscribers May Be Unable To Use The Blackberry Internet Service Web Site Or Perform Activities Such As Creating New Accounts, Accessing Their Internet Mailbox, Integrating Third-party Email Accounts, Or Viewing Email Attachments.

Devices May Not Receive New Service Books. Blackberry Connect And Blackberry-enabled Devices That Require A New Pin May Be Unable To Receive The Pin.

Blackberry Enterprise Servers May Be Unable To Connect To The Blackberry Infrastructure.

Wireless Service Providers And Device Resellers May Be Unable To Use Blackberry Administration Web Sites Or Perform Activities Such As Creating Subscriber Accounts Or Provisioning Services For Subscribers.


Responding Units: Oem Monitoring
Incident Id: 2008:02:11:16:06:50:377
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Old 02-11-2008, 04:37 PM   #110 (permalink)
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I'm in SC and still no luck PIN messaging or anything. O well I am not going to wait around for it to come back up. Good thing for Brickbreaker.
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Old 02-11-2008, 04:38 PM   #111 (permalink)
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I have been getting a few random emails on my BB in NYC, but none from my BES. Starting to see a backup of email pending delivery on the BES...

Hopefully this will all be cleared up soon and I won't get any calls or need to stay up all night watching (especially as there is nothing we can do but wait on RIM).
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Old 02-11-2008, 04:47 PM   #112 (permalink)
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75000 pending, only 25000 to go...
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Old 02-11-2008, 04:49 PM   #113 (permalink)
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From AT&T:

Trouble Ticket: TT000006216509
Severity: 1-High
Description of Issue: Degradation of RIM Blackberry services Location of Issue: All Regions ;All Markets and surrounding areas Start Time: Feb 11 2008 12:20 PM PST Symptoms you MAY experience: RIM Blackberry users may be unable to send/receive messages or may have difficulty connecting to the network.
End Time: Unknown

UPDATE: RIM BIS services have returned to normal operations. BES customers may still be experiencing issues.
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Old 02-11-2008, 04:50 PM   #114 (permalink)
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No messages moving here still.
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Old 02-11-2008, 04:50 PM   #115 (permalink)
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Unhappy

I would have to agree with you on this one, I'm not feeling any love on this outage at all. It has been down for 2hrs. 49min here.
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Old 02-11-2008, 04:50 PM   #116 (permalink)
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Quote:
Originally Posted by Trashman01 View Post
75000 pending, only 25000 to go...
laugh. Thats alot of mail.

This is going to take hours to clear I bet once they reboo the net. Sort of like last year.
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Old 02-11-2008, 04:50 PM   #117 (permalink)
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Affected here in Virginia Beach VA as well now

on TMO and ATT
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Old 02-11-2008, 04:51 PM   #118 (permalink)
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my wimpy 600 messages pending feels like nothing. Still down in NYC.
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Old 02-11-2008, 04:51 PM   #119 (permalink)
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Quote:
Originally Posted by rsk View Post
I already have 265000 pending messages on the various BES's. (7000+ BES users)
ugg, this may take a while to clear.
etc...

Boston still down hard. A few messages have leaked through, but not many.
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Old 02-11-2008, 04:56 PM   #120 (permalink)
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Must keep watching the blinking lights, must keep watching the blinking lights...

LOL..

Here in Norhern Illinois we are seeing periodic ups/downs via Verizon.
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