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richard371 02-11-2008 03:40 PM

RIM Outage 02/11/08
All 3 of our BES servers are having trouble connecting to the SRP. Anyone elese having any corporate BB email issues at this time. San Francisco.

Asmo 02-11-2008 03:42 PM

A bunch of my BES servers said SRP disconnected, but they just came back online. (seemed down from around 3 PM EST)

mahoward 02-11-2008 03:42 PM

2/11/08 2:30 PM CST - SRP Disconnects?
All 3 of my US based servers have dropped their SRP connection for the last 10 mins or so. Anybody else seeing issues?

mahoward 02-11-2008 03:47 PM

Yup, back online. Love those 10 minute blips, just as I was about send send a system outage notification.

juwaack68 02-11-2008 03:47 PM

I'm seeing it.....drops and reconnects. Haven't received any email on my Blackberry in about 30 minutes.


jyogerst 02-11-2008 03:49 PM

Getting the same thing here as of 2PM Central Time. I am also getting an error saying SRPClient "error calling local host" and another saying service authentication timed out

Legros 02-11-2008 03:50 PM

Same here... 15h30 srp drop... back and redrop again. Any one had a chance to talk with bberry support to get a confirmation?

JSanders 02-11-2008 03:51 PM

-= =-

RIM outage reporter

mahoward 02-11-2008 03:56 PM

Spoke too soon, SRP's are connected but no mail coming thru yet. On the phone with RIM now.

jsplit 02-11-2008 03:56 PM

Seems to have passed at least in the northeast.
Was documented down from from our software from 3:27:11PM xxx8211; 3:40:31PM EST. Screenshots available upon request...


jgb@etree 02-11-2008 03:56 PM

Srp connections dropping here in NYC as well. Started around 3:15PM eastern

Looks like it came back for about 60 seconds around 3:45, and is back down again.

Have been on hold trying to get a Tsupport rep for 33 mins now

mattk0 02-11-2008 03:56 PM

Same here. 2-3pm . Minnesota.

juwaack68 02-11-2008 03:57 PM


Originally Posted by mahoward (Post 831037)
Spoke too soon, SRP's are connected but no mail coming thru yet. On the phone with RIM now.

Same issue here. Can send email from device (get the checkmark), but it is not received. Can't PIN, either.

SRP shows connected.

Also calling RIM.

jayhawk 02-11-2008 03:57 PM

Same here in Atlanta, devices last talked to the server at 3:15 EST.

amukhey 02-11-2008 03:58 PM

Any Update on this outage as I am seeing SRP Drops on my BES Server and all messages queued. Any one have an update as I am hold on RIM?!

jviola_simi 02-11-2008 03:59 PM

Same here in Florida
First drop SRP drop at 3:23 eastern.

mahoward 02-11-2008 04:00 PM

Got thru, rep was kind but didn't know; said "so that's why there are so many calls coming in". :) When she checked she found out there was an outage, but it is now resolved however the backlog could delay mail & to "give it a little while"

nightshade 02-11-2008 04:01 PM

Confirmed, same problems in Montreal, Canada. Problem timeline same as everyone else.

jgb@etree 02-11-2008 04:02 PM

Interesting... The SRP connection is restored, but the following operations still do not complete:

Send MSG

Haven't tried anything else yet. Anyone else in the same boat?

jsplit 02-11-2008 04:02 PM

UPDATE: SRP is showing connected however there is no data functionality...

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