All 3 of our BES servers are having trouble connecting to the SRP. Anyone elese having any corporate BB email issues at this time. San Francisco.

A bunch of my BES servers said SRP disconnected, but they just came back online. (seemed down from around 3 PM EST)

All 3 of my US based servers have dropped their SRP connection for the last 10 mins or so. Anybody else seeing issues?

Yup, back online. Love those 10 minute blips, just as I was about send send a system outage notification.

I'm seeing it.....drops and reconnects. Haven't received any email on my Blackberry in about 30 minutes.

ARRRRGGGG!!

Getting the same thing here as of 2PM Central Time. I am also getting an error saying SRPClient "error calling local host" and another saying service authentication timed out

Same here... 15h30 srp drop... back and redrop again. Any one had a chance to talk with bberry support to get a confirmation?

-= Dataoutages.com =-


RIM outage reporter

Spoke too soon, SRP's are connected but no mail coming thru yet. On the phone with RIM now.

Seems to have passed at least in the northeast.
Was documented down from from our software from 3:27:11PM – 3:40:31PM EST. Screenshots available upon request...

Jon

Srp connections dropping here in NYC as well. Started around 3:15PM eastern

Looks like it came back for about 60 seconds around 3:45, and is back down again.

Have been on hold trying to get a Tsupport rep for 33 mins now

Same here. 2-3pm . Minnesota.

Same issue here. Can send email from device (get the checkmark), but it is not received. Can't PIN, either.

SRP shows connected.

Also calling RIM.

Same here in Atlanta, devices last talked to the server at 3:15 EST.

Any Update on this outage as I am seeing SRP Drops on my BES Server and all messages queued. Any one have an update as I am hold on RIM?!

First drop SRP drop at 3:23 eastern.

Got thru, rep was kind but didn't know; said "so that's why there are so many calls coming in". When she checked she found out there was an outage, but it is now resolved however the backlog could delay mail & to "give it a little while"

Confirmed, same problems in Montreal, Canada. Problem timeline same as everyone else.

Interesting... The SRP connection is restored, but the following operations still do not complete:

PIN MSG
Send MSG
Rec MSG
Browser

Haven't tried anything else yet. Anyone else in the same boat?

UPDATE: SRP is showing connected however there is no data functionality...

Same issue here, Keeps dropping and reconnecting. Seems to have started at 3:27 in Central PA.

Same symptoms here, Detroit MI area.

4:04pm EST

AT&T 8310

Seem to have no BES - NOC and back activity.

BES show connected but I've seen the SRP drop and connect multiple times the past hour.

PIN to PIN sends but nothing back

4:06 PM in NYC EST and SRP Shows connected but no data routing and Emails are all queued. Any one manage to get a hold of RIM and have any information / ETA?

Are you looking at the logs for these stats?

Definitely seems to be down. I can't email or do lookups

Nothing going through here in CT yet.

Just received this from a fellow BES Admin in Canada (where 1 of our servers is located and not working):

Notification Type: Unplanned (New)

Service Affected: MOBITEX/GPRS/EDGE Blackberry devices & BES Servers

Area Affected: National

Start Date: Monday, February 11th, 2008
Start Time: 03:20 PM (EST)
End Date: No ETTR available at this time
End Time: No ETTR available at this time

Work Summary: BlackBerry subscribers may be unable to send or receive messages. Subscribers may also be unable to register their device, roam in another location, or use other services such as Internet browsing. BlackBerry Enterprise Servers may be unable to connect to the BlackBerry Infrastructure

I am assuming the same issue is affecting the US.....

SRP connection Up and Down for about 20 minutes in the Detroit, MI area (3:24pm to 3:42pm. Connetion is back up but the BES is not contacting any devices and no mail is being forwarded.

Anyone trying to call T-support (I realize it's futile)

Just does some crazy noise like Independance Day and doesn't answer

This is not good

I am on hold now. Getting the usual hold music that will eventually give me nightmares.

Been on hold for 30 minutes with TSupport so far...

Having troubles here too in Mpls/St. Paul. All 6 servers.

do do do - do di do do duh do do..... duh doo duh doo doo... duba duba duba!

YEP! That's it! And then that lovely lady comes on and tells me there isn't a flaming chance in hades I'll talk to a live person in my lifetime.

Guess it's a good thing we have a Outage List right about now eh? ;)

I recommend selling your RIMM shares...nnnnnnnnnow

She does keep offering the extensive "knowledge base" with a plethora of articles to fix all my problems though!

Amen

thank god, this is the first time i have administered a BES and when they all stopped working i was going to run and hide in the bathroom.

how do i check the status of the SRP connection? (i know it is a noob question)