BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 02-11-2008, 03:40 PM   #1 (permalink)
CrackBerry Addict
 
Join Date: Mar 2005
Location: San Francisco
Model: Bold
Carrier: ATT
Posts: 941
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default RIM Outage 02/11/08

Please Login to Remove!

All 3 of our BES servers are having trouble connecting to the SRP. Anyone elese having any corporate BB email issues at this time. San Francisco.
Offline  
Old 02-11-2008, 03:42 PM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Apr 2005
Model: 8330
Carrier: Telus
Posts: 26
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

A bunch of my BES servers said SRP disconnected, but they just came back online. (seemed down from around 3 PM EST)

Last edited by Asmo : 02-11-2008 at 03:43 PM.
Offline  
Old 02-11-2008, 03:42 PM   #3 (permalink)
CrackBerry Addict
 
mahoward's Avatar
 
Join Date: May 2005
Model: 8900
Carrier: T-Mobile
Posts: 560
Post Thanks: 0
Thanked 1 Time in 1 Post
Default 2/11/08 2:30 PM CST - SRP Disconnects?

All 3 of my US based servers have dropped their SRP connection for the last 10 mins or so. Anybody else seeing issues?
__________________
BESX 4.1.7 on Exchange 2003: 65 Devices
BESX 5.0.3 on Exchange 2003: 2007 Devices
Offline  
Old 02-11-2008, 03:47 PM   #4 (permalink)
CrackBerry Addict
 
mahoward's Avatar
 
Join Date: May 2005
Model: 8900
Carrier: T-Mobile
Posts: 560
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Yup, back online. Love those 10 minute blips, just as I was about send send a system outage notification.
__________________
BESX 4.1.7 on Exchange 2003: 65 Devices
BESX 5.0.3 on Exchange 2003: 2007 Devices
Offline  
Old 02-11-2008, 03:47 PM   #5 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

I'm seeing it.....drops and reconnects. Haven't received any email on my Blackberry in about 30 minutes.

ARRRRGGGG!!
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 02-11-2008, 03:49 PM   #6 (permalink)
New Member
 
Join Date: Jan 2006
Model: 8700c
Carrier: Cingular
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Getting the same thing here as of 2PM Central Time. I am also getting an error saying SRPClient "error calling local host" and another saying service authentication timed out
Offline  
Old 02-11-2008, 03:50 PM   #7 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2005
Location: Montreal
Model: 8300
Carrier: Telus/Bell/Rogers
Posts: 59
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Srp

Same here... 15h30 srp drop... back and redrop again. Any one had a chance to talk with bberry support to get a confirmation?
Offline  
Old 02-11-2008, 03:51 PM   #8 (permalink)
Crimson Tide Moderator
 
JSanders's Avatar
 
Join Date: Oct 2004
Location: North of the moss line
Model: 9xx0
OS: 7.0sumtin
PIN: t low
Carrier: Verizon
Posts: 41,907
Post Thanks: 60
Thanked 244 Times in 182 Posts
Default

-= Dataoutages.com =-


RIM outage reporter
Offline  
Old 02-11-2008, 03:56 PM   #9 (permalink)
CrackBerry Addict
 
mahoward's Avatar
 
Join Date: May 2005
Model: 8900
Carrier: T-Mobile
Posts: 560
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Spoke too soon, SRP's are connected but no mail coming thru yet. On the phone with RIM now.
__________________
BESX 4.1.7 on Exchange 2003: 65 Devices
BESX 5.0.3 on Exchange 2003: 2007 Devices
Offline  
Old 02-11-2008, 03:56 PM   #10 (permalink)
Thumbs Must Hurt
 
jsplit's Avatar
 
Join Date: Oct 2005
Location: East Coast
Model: 8310
PIN: 2432499F
Carrier: ATT
Posts: 123
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Seems to have passed at least in the northeast.
Was documented down from from our software from 3:27:11PM xxx8211; 3:40:31PM EST. Screenshots available upon request...

Jon
__________________
Jon Edmunds
[email address]
Senior Technical Consultant
Boxtone
http://www.boxtone.com
Offline  
Old 02-11-2008, 02:56 PM   #11 (permalink)
CrackBerry Addict
 
Join Date: Oct 2006
Location: Fairfield, CT
Model: 9930
OS: 7.1.0.755
Carrier: VZW
Posts: 618
Post Thanks: 0
Thanked 3 Times in 3 Posts
Default

Srp connections dropping here in NYC as well. Started around 3:15PM eastern

Looks like it came back for about 60 seconds around 3:45, and is back down again.

Have been on hold trying to get a Tsupport rep for 33 mins now
__________________
BB devices I've owned: 957 : 7750 : 7250 : 8703e : 8830 : 9530 : 9630 : 9650 : 9930 : 64GB PB

BES 5.0.4 ~ BES 10.1
Offline  
Old 02-11-2008, 02:56 PM   #12 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2006
Model: 9530
Carrier: Verizon
Posts: 193
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Same here. 2-3pm . Minnesota.
Offline  
Old 02-11-2008, 02:57 PM   #13 (permalink)
iPhone Convert
 
juwaack68's Avatar
 
Join Date: Oct 2005
Location: Tulip City - MI
Model: iP5
OS: 6.0.2
PIN: to beans
Carrier: I'm not
Posts: 13,875
Post Thanks: 3
Thanked 72 Times in 55 Posts
Default

Quote:
Originally Posted by mahoward View Post
Spoke too soon, SRP's are connected but no mail coming thru yet. On the phone with RIM now.
Same issue here. Can send email from device (get the checkmark), but it is not received. Can't PIN, either.

SRP shows connected.

Also calling RIM.
__________________
No longer a BES Admin, but it was fun while it lasted!
Offline  
Old 02-11-2008, 02:57 PM   #14 (permalink)
New Member
 
Join Date: Nov 2005
Location: atlanta
Model: 7720
Carrier: cingular
Posts: 11
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Same here in Atlanta, devices last talked to the server at 3:15 EST.
Offline  
Old 02-11-2008, 02:58 PM   #15 (permalink)
CrackBerry Addict
 
amukhey's Avatar
 
Join Date: Sep 2004
Location: Los Angeles
Model: 9700
Carrier: T-Mobile
Posts: 750
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Any Update on this outage as I am seeing SRP Drops on my BES Server and all messages queued. Any one have an update as I am hold on RIM?!
Offline  
Old 02-11-2008, 02:59 PM   #16 (permalink)
Knows Where the Search Button Is
 
Join Date: Mar 2007
Location: Southern California
Model: 8900
Carrier: T-Mobile
Posts: 48
Post Thanks: 0
Thanked 0 Times in 0 Posts
Cool Same here in Florida

First drop SRP drop at 3:23 eastern.
Offline  
Old 02-11-2008, 03:00 PM   #17 (permalink)
CrackBerry Addict
 
mahoward's Avatar
 
Join Date: May 2005
Model: 8900
Carrier: T-Mobile
Posts: 560
Post Thanks: 0
Thanked 1 Time in 1 Post
Default

Got thru, rep was kind but didn't know; said "so that's why there are so many calls coming in". When she checked she found out there was an outage, but it is now resolved however the backlog could delay mail & to "give it a little while"
__________________
BESX 4.1.7 on Exchange 2003: 65 Devices
BESX 5.0.3 on Exchange 2003: 2007 Devices
Offline  
Old 02-11-2008, 03:01 PM   #18 (permalink)
New Member
 
Join Date: Jun 2005
Model: none
Carrier: Rogers
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Confirmed, same problems in Montreal, Canada. Problem timeline same as everyone else.
Offline  
Old 02-11-2008, 03:02 PM   #19 (permalink)
CrackBerry Addict
 
Join Date: Oct 2006
Location: Fairfield, CT
Model: 9930
OS: 7.1.0.755
Carrier: VZW
Posts: 618
Post Thanks: 0
Thanked 3 Times in 3 Posts
Default

Interesting... The SRP connection is restored, but the following operations still do not complete:

PIN MSG
Send MSG
Rec MSG
Browser

Haven't tried anything else yet. Anyone else in the same boat?
__________________
BB devices I've owned: 957 : 7750 : 7250 : 8703e : 8830 : 9530 : 9630 : 9650 : 9930 : 64GB PB

BES 5.0.4 ~ BES 10.1
Offline  
Old 02-11-2008, 03:02 PM   #20 (permalink)
Thumbs Must Hurt
 
jsplit's Avatar
 
Join Date: Oct 2005
Location: East Coast
Model: 8310
PIN: 2432499F
Carrier: ATT
Posts: 123
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

UPDATE: SRP is showing connected however there is no data functionality...
__________________
Jon Edmunds
[email address]
Senior Technical Consultant
Boxtone
http://www.boxtone.com
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.