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Old 02-14-2008, 03:57 PM   #1 (permalink)
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Default PGP signed email scrambled on Blackberry

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I have a weird issue that I can't seem to get any resolution on. I have a company sending me email. This company uses a PGP universal server. Whenever they send a signed message (not encrypted) to us, we can read it just fine in outlook. However, when they send from their blackberry and we view it on our blackberry it is a scrambled like its encrypted. They are saying that this is only happening with our blackberries. But I have had them send test messages to one other blackberry domain and have the same issue.

Anybody have any ideas?

Below is what works/doesn't.

Customer Outlook --> Our Outlook : OK
Customer Blackberry --> Our Outlook : OK
Custoer Outlook --> Our Blackberry : OK?
Customer Blackberry --> Our Blackberry : BAD
Old 02-15-2008, 11:26 AM   #2 (permalink)
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I would assume that when they send to your blackberry, you can view that same email in your outlook as well?
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Old 02-16-2008, 08:23 AM   #3 (permalink)
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Do you have the PGP Blackberry client installed on your Blackberrys and desktop computers? Don't take their word for it that they are sending un-encrypted emails. Sure sounds like they're encrypted.

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