Originally Posted by answerman
It's getting there, but it is taking way longer than it should, according to my client... sometimes delayed by an hour or more.
Have you verified that the client's device is in a good wireless coverage area and has a solid data signal?
Make sure the device has a 1X
If it's 1x or 1xev, then that's indicative of poor data coverage and no mail will be delivered. Phone calls and SMS will still work with 1x or 1xev... but no email.
If BIS was improperly set up... the user would never get mail.
Additionally... RIMs servers did go down, hard, earlier this week.
Was this when the user reported the trouble?