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-   -   When email goes down... (http://www.blackberryforums.com/general-blackberry-discussion/119172-when-email-goes-down.html)

pvdiamon 02-23-2008 12:29 PM

When email goes down...
 
Hi, I've had my BB for a week, keeps growing on me! Yesterday I received an email that my email account no longer worked. I went on line to the internet service and the email acct. showed disabled. I went on to my work email home page and it was indeed off line termporarily. It came back on line in a while, but my BB service remained disabled (wouldn't send BB the emails) and I re-established it by retyping the password in the BIS site. If I had waited longer, would BB have re-established the mail downloads by itself? Email systems do go down periodically, I hope it always doesn't require a manual method to restart. Does anyone know?

John

aiharkness 02-23-2008 12:51 PM

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

I've had this happen once or twice. Never waited to find out answer to your question as email will not be retrieved and delivered by BIS in the meantime. Hence I fix it as soon as possible.

pvdiamon 02-23-2008 12:56 PM

Quote:

Originally Posted by aiharkness (Post 847430)
Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

I've had this happen once or twice. Never waited to find out answer to your question as email will not be retrieved and delivered by BIS in the meantime. Hence I fix it as soon as possible.

Hi, if it happens, I guess you have to find a "Real" terminal with internet access to fix it? Can't be done from the BB?

John

aiharkness 02-23-2008 01:00 PM

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

It happens that I was either at home or office. But FYI you may have a 'setup internet email' icon on your blackberry. Check it out. You should see the email accounts you've set up, with delete and edit links. You should be able to edit and re-enter password from the handheld.

pvdiamon 02-23-2008 01:20 PM

Quote:

Originally Posted by aiharkness (Post 847436)
Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

It happens that I was either at home or office. But FYI you may have a 'setup internet email' icon on your blackberry. Check it out. You should see the email accounts you've set up, with delete and edit links. You should be able to edit and re-enter password from the handheld.

I don't see that icon on my Pearl....is it carrier or model specific? I guess without that icon, you have go to a terminal?

aiharkness 02-23-2008 01:24 PM

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Look in folders. Also make sure it isn't hidden.

aiharkness 02-23-2008 01:25 PM

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

You can access email setup from the setup wizard, as well.

pvdiamon 02-23-2008 01:36 PM

I have an icon for Email Settings. I can log in, and there are some settings for my 2 email accounts. I guess I can reype my password in there. But I don't see a place to change my filters...is that available somewhere on the hand unit? Thanks for showing me that!
John

tsac 02-23-2008 01:46 PM

Could it be that he was in a bad area and the service was unable to send to him and would have re-established service when it saw the BB.

aiharkness 02-23-2008 01:55 PM

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

There are some edits that cannot be done from the handheld. Filters and signature come to mind. At least in what I have.

aiharkness 02-23-2008 01:58 PM

Wirelessly posted (8700g: BlackBerry8700/4.2.1 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/100)

Quote:

Originally Posted by tsac
Could it be that he was in a bad area and the service was unable to send to him and would have re-established service when it saw the BB.

The OP is talking about the case where BIS cannot access the internet email and shuts down. The service sends a message to the blackberry. Typically the fix is to re-enter password and save. I have always done it from a computer. However I believe it can also be done from the blackberry.


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