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Old 07-13-2005, 06:56 PM   #1 (permalink)
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Ok, so I'm probably the only person on this forum who cares about this problem - as nobody else seems to have bumped into it. Still having the issue that I can use BB Messenger with externals, but having trouble communicating with other people inside my company.

For clarity sake - this is not an e-mail problem. It's only with the Blackberry Messenger IM app as well as *RECEIVING* PIN messages. I can send and receive PIN messages to outsiders, and I can SEND PIN messages to others in my company, but can't RECEIVE them, and therefore have trouble using the Messenger app with those same insiders.

Well, the latest twist is that my boss, of all people, decided to install the IM app, and HE can communicate with me. Unfortunately, his communications are all requests to do more work!! The people I want to IM with will help me solve problems and reduce my workload. Things are definitely going in the wrong direction!

My company has a pretty large BB community, and it occurs to me that we might have more than one BES running. Unfortunately, my IT group won't devote much time to troubleshooting this with me, so I have to figure out what the problem is on my own, and then ask them to do specific things (and wait for them to get to these 'low priority' requests).

On that note - does anyone have any experience with the BES setting - 'Disable Forwarding Between Services?' Could an incorrect setting here give me decryption errors when I try to receive a PIN from someone whose BB account resides on a different BES server than mine, with perhaps a different 3DES key? Thanks.

Last edited by kjaslow : 07-13-2005 at 07:02 PM.
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Old 07-13-2005, 08:26 PM   #2 (permalink)
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Quote:
Originally Posted by kjaslow
Well, the latest twist is that my boss, of all people, decided to install the IM app, and HE can communicate with me. Unfortunately, his communications are all requests to do more work!! The people I want to IM with will help me solve problems and reduce my workload. Things are definitely going in the wrong direction!.
Your BES must have a directional setting or ranking system for PIN messages and you must be on the botton of the hill. You know the old saying, S**t rolls downhill...
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Old 07-14-2005, 12:37 PM   #3 (permalink)
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Quote:
Originally Posted by Soapm
Your BES must have a directional setting or ranking system for PIN messages and you must be on the botton of the hill. You know the old saying, S**t rolls downhill...
Ok, this sounds promising. Do you know of a document of some sort that I can read about this? Is it in the administration guide for the BES (I didn't see it). Thanks.
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Old 07-14-2005, 02:03 PM   #4 (permalink)
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The IM is still in beta. I would wait until it is brought into production.

cd.
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Old 07-14-2005, 06:34 PM   #5 (permalink)
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It's in production TODAY! Check out www.blackberry.com/messenger
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Old 07-14-2005, 09:10 PM   #6 (permalink)
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Does this version show up in your applications? It doesn't in mine. How do you know the version? How do you delete it if you tire of it?
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Old 07-15-2005, 03:21 AM   #7 (permalink)
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Hey, that are some good questions.. How do we delete it???? I didn´t even see it under applications/modules...
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Old 07-15-2005, 07:31 AM   #8 (permalink)
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The version that shows in the modules is 1.0.84

Mine do show under Application/modules, make sure you are looking for the three modules or .cod files you installed which were:

net_rim_bb_qm_peer
net_rim_bb_qm_peer_resource_en
net_rim_bb_smileys_default

You can delete them through javaloader. You connect your usb cable and then type:

javaloader -usb erase net_rim_bb_qm_peer.cod
javaloader -usb erase net_rim_bb_qm_peer_resource_en.cod
javaloader -usb erase net_rim_bb_smileys_default.cod

It's possible that you will get an error saying the module is in use. If you do, you can unplug from your usb cable, pull the battery and let it sit a minute. Pull up javaloader and type the first command in but don't hit enter. Plug your usb cable back in and put the battery back in. The unit will start to power up. When you see the arrows showing it's connecting, hit enter on the computer. That should get you in to where you can erase the modules before they are started up. Timing is everything! You may have to play with it a couple times to get it right, and you may have to unplug and plug back in a couple times to get the other files. If, when you hit enter it doesn't connect, you can hit f3 to put the last command you just typed back up and hit enter.
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Old 07-15-2005, 12:43 PM   #9 (permalink)
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The beta version showed up as an app by itself. After upgrading to the production version, it only shows up as modules under core applications.
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