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Old 02-25-2008, 10:50 PM   #1 (permalink)
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Default Help with e-mails going to my BB (or not going)

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I have an 8830 on Sprint.

I own a small business and do not use the BES. I do have a "real" e-mail address for my business, that is, one that is not a web based e-mail address. We use Outlook on our PCs to handle e-mail

Not knowing any better, I originally set that e-mail address to come to my Blackberry by using the Desktop Redirector. That worked well, but I often got those "forwarding" emails along with the real e-mails.

Then I learned (while talking to my rent-an-IT-guy) that I could set up my real e-mail account to come to the BB like I set up my Yahoo account. He also told me that it was possible that method (and I don't even know what to call it) would not "catch" the e-mails before they got to my computers at work if my computer was on and signed in to Outlook. (I may be describing this incorrectly.) That seems to be what is happening. I was at work with Outlook signed in all day (of course) and the Desktop Redirector not running and the non-Desktop-Redirector method did not send any emails to the BB while Outlook was on.

In the afternoon, I turned the Redirector on, and so, in some sense both methods were, I guess, ready to catch e-mails and send them to the BB. But the non-Desktop-Redirector method continued to not forward e-mails and the Desktop Redirector then sent them to the Blackberry. (I believe this is what happened, because I also started to get the forwarding messages, too.)

When I shut Outlook down, the non-Redirector method started to catch the e-mails and send them to the BB. With Outlook off, the Redirector did not send anything.

I would prefer it if the non-Redirector method caught e-mails and sent them to the BB all the time. That way I don't have to shut Outlook down when I want to get e-mails while I am at lunch, a meeting, or whatever. But if that is the way it is supposed to work, I need to know that, too.

Is what I have described normal? If it isn't, how do I make it work differently?

Thanks for your help.
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Old 02-25-2008, 11:01 PM   #2 (permalink)
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All you really need to do is quite simple. Kill the Redirector setup and simply set your company email to push direct to the bb from your email server (I own a small business also, and have my own domain, which is what I am guessing you were trying to say, such as @yourcompanyname.com).

Then, in Outlook, you will tell Outlook NOT to leave messages on the server. When Outlook gets mail from your server, it will delete it from the server, and hence, that email will not be available for the RIM servers to push to your BB.

If Outlook is OFF and not checking mail, it will be available to push to your BB. Likewise, when you turn Outlook back on, it will grab the same mail (say in the morning first thing or after a weekend).

You want to set Outlook per this link, but just the opposite setting, unchecking the box "Leave messages on server".
Some email comes to my BB and some does not - BlackBerryFAQ.com

That should work, if I read you issue clearly. Good luck.
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Old 02-25-2008, 11:20 PM   #3 (permalink)
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Yes, that is what I was trying to say about my business' e-mail account. It is like [email address].

Are you saying the set up I went through to have Sprint/BB catch my emails is the right way to do that? And what I now need to do is to adjust my Outlook to not delete the emails from the server. Thanks.

One more question. We have a PC that functions on our server. (It connects to the internet, hosts shared documents, etc.) Do I do what you described above (about adjusting the Outlook settings) on my desktop PC, or on the server PC?

Thanks again. I finally feel like I am on the right track.
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Old 02-25-2008, 10:25 PM   #4 (permalink)
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The outlook setting is in Outlook itself on your desktop PC.
And I meant to add, also, you should set your desktop Outlook to check for emails on a short cycle, like every 5 minutes. Routinely, it is set to 15 minutes (I think?). The quicker shorter cycle will be more assuring that Outlook will catch the email before RIM is able to do so on its normal 15 min cycle. There is the chance that occassionly you will get an email to Outlook during the day, also pushed to your BB. This is not a fool-proof method, but if set correctly, should be about 95% pure.

I don't know about the Sprint/BB catch.
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Old 02-25-2008, 11:05 PM   #5 (permalink)
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Do these settings make it so the e-mails do or not get forwarded to the BB while Outlook is on? I am a little confused.
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Old 02-25-2008, 11:14 PM   #6 (permalink)
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Edited to remove duplicate post.

Last edited by jhe888 : 02-25-2008 at 11:20 PM.
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Old 02-26-2008, 11:47 AM   #7 (permalink)
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Quote:
Originally Posted by jhe888 View Post
I. . . I would prefer it if the non-Redirector method caught e-mails and sent them to the BB all the time. That way I don't have to shut Outlook down when I want to get e-mails while I am at lunch, a meeting, or whatever.. . . normal? If it isn't, how do I make it work differently?

Thanks for your help.
Since you want all email sent to the BB all the time, here's what you can do:

Ceate an email account for your desktop email client (Outlook), example, "jhemailbox@jhe888.com" (this is distinct from your actual email address that people use to send you messages).

Configure your actual email address account to forward incoming messages to the new mailbox/email account "jhemailbox@jhe888.com" and to your Sprint BIS email (ex, "jhe888@sprint.blackberry.net"). What will happen is messages received and addressed to your actual email, "jhe888@jhe888.com" gets pushed to your Sprint BB device and a copy sent to your Outlook mailbox.

Next configure both your Sprint BIS account and Outlook's "Reply To:" setting to show "jhe888@jhe888.com" so that when you send messages, people will be able to reply to the right address and not the mailbox only account/or the BIS address.

If you want messages sent from your BB device archived into your Outlook, configure your Sprint BIS account to BCC sent messages to "jhemailbox@jhe888.com".

The draw back with this method is that you are not able to reconcile message deletions, you have to delete messages on your BB device and on Outlook. The upside is that in case you deleted a message on your handheld and wished that youd din't, you still have a copy of the message on your desktop.

Last edited by crisambo : 02-26-2008 at 01:47 PM.
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Old 02-26-2008, 11:53 AM   #8 (permalink)
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Quote:
Originally Posted by jhe888 View Post
Do these settings make it so the e-mails do or not get forwarded to the BB while Outlook is on? I am a little confused.
there is no forwarding whatsoever in this setup. As I described above, when Outlook is running, your email WILL NOT be send to your BB (most of the time). You might get a stray email sent the BB, but not many.
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Old 02-26-2008, 06:05 PM   #9 (permalink)
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Thanks again to both. I think I now know what I need to know.
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