Hi, I'm new to these forums, which I have only discovered today, though I have been using a BB (current model 7290) for over 2 years as a private (i.e. not corporate) user.

I have been considering changing to an 8800 and would like to know what is the best way to transfer all the data (esp. calendar info and saved texts/emails) from an old BB to a new one? Sorry if the answer to this is simple, but I have not been able to find anything obvious on my initial look through the pages on this site.

many thanks

John

Use the Desktop Manager's Switch Device Wizard.

x14 is right, but be aware switch device wizard sometimes doesn't work out so well for some people in some cases. Just in case, use Desktop Manager to backup the old BB so you can restore to the new one if the wizard does mess up on you.

Yep and make sure you go hit up the FAQ too via Main Page - BlackBerryFAQ
Welcome to the forums!

oh the woes of when device wizard fails! i have done it numerous times and the wizard 96% of the time will mess something up. like he said BACKUP YOUR DEVICE and you could manually reload separate things if necessary

Okay, I have now bought myself an 8800. I am trying to back up my data from my 7290 using the BB Desktop manager, but have a Transfer in Progress dialogue box on my screen with no moving progress bar and an Estimated Time Remaining which is blank. It has been stuck with this unchanging dialogue box for nearly an hour.

Could it be because I don't have USB 2 on my laptop, so the transfer is slower? Even so, I would have thought it would register some movement after an hour.

Thanks

John

Wirelessly posted (Verizon 8830)

When you say no USB, do you mean your bb is not hooked up to your laptop with the wire?

Wirelessly posted (8700g)

First thing that comes to mind is password, but I expect you already know you must enter the password on the device as well as in Desktop Manager.

If the blackberry connects, I don't see why you would have usb issues otherwise. But that may be my ignorance.

Wirelessly posted (Titanium BlackBerry® 8320)

Be sure to connect directly to the PC via USB, not through a USB hub.

I am bookmarking this thread. I have a replacement device coming later in the week. Good information here.

Thanks for these replies.

#7 -I mean my USB is 1.1 or whatever the pre 2.0 version is called.

#8 -I don't know anything about a password - I have never been prompted to enter a password on either my BB or or on the device manager on my computer when connecting them up.

John

Okay, it worked this time. I think my BB device manager is a bit temperamental - sometimes in the past it has failed to work several times when I have tried to transfer 3rd party software to the BB. I must just learn to be patient.

The contents of my BB has saved as a .ipd file. This seems to have evreything in it according to the dialogue box as I was doing the transfer, but as I cannot open the file, I cannot be sure. I suppose I must just trust to luck that it's all in there......

John

Wirelessly posted (8700g)

Good deal. I had a feeling that all was well given you indicated the blackberry connected ok.

I can't explain the hang when you tried before. A hard reset of the blackberry, reboot windows, and try again is what I would have tried in that instance if it had been me.

If I think my device may have a software issue, would it be okay to still use the change device option?

Is John Hopper really your name?

#15 - yes, it's my real name. Is that so unusual?

Despite my existing BB being on a T-Mobile contract and my new BB being locked to T-Mobile (and coming in a T-Mobile branded box), when I try to alter the details on the BB T-Mobile Internet Service for the device I want my email to be forwarded to, it doesn't recognise the PIN/IMEI of the new device (as taken from the box and the new BB itself). I've raised this with T-Mobile, but does anyone have any ideas? Thanks

John

Wirelessly posted (8700g)

John, the new blackberry, did you acquire it secondhand, or is it a brand new, never used device.

You say the PIN etc is not recognized, but it is probably the case that the previous user's BIS was never canceled if that is a used blackberry.

Wirelessly posted (8700g)

What kind of software issue?

Not unusual, it's awesome. You know, on the John. On the hopper. I have a buddy named John Crapper. Another friend named Peter Grab. No lie. Your name rocks!

I bought it as a brand new item from a seller on eBay, with excellent ratings. All the items were in their plastic bags in the box and the screen still had the plastic wrap on. The seller said that the item had been returned as unwanted, but never used, only the box having been opened. Assuming that is so, how could the PIN have been registered?

I attach a link to the ebay listing below.

thanks

John

BlackBerry 8800 Mobile SmartPhone PDA T-Mobile *NEW* on eBay, also, Mobile Phones, Mobile Home Phones (end time 05-May-08 09:55:55 BST)