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Old 03-29-2008, 02:40 PM   #1 (permalink)
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Default Possible to get personal email before BES email is set up?

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I have been using T-Mobile BIS email without problems on BB Curve 8320. Changed jobs and need to get work email to my Blackberry. I called T-Mobile and had them switch me from BIS to BES. As expected, personal email stopped working. It has been more than 2 days, so T-Mobile provisioning should be complete. I have not had a chance to get my work BES email activated yet, but wanted to go ahead and get personal email set up again. Did the set-up but no personal email gets pushed to my Blackberry. I resent service books, did not help. I did notice however that I did not get the usual confirmation message after resending service books.

Does the BES email have to be set up completely before I can set personal email, or could this be some other issue?
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Old 03-29-2008, 02:42 PM   #2 (permalink)
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yes including with the BES plan is BIS access. make sure that Tmobile has you on the correct plan. you should be able to set up BIS before you activate BES.
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Old 03-29-2008, 03:27 PM   #3 (permalink)
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make sure the IT policy for the BES allows you to get BIS in the first place too..
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Old 03-29-2008, 03:30 PM   #4 (permalink)
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well without having activated on the BES the OP wouldnt have any IT policy yet
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Old 03-29-2008, 03:36 PM   #5 (permalink)
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^^^ true, but once he does activate the BES, if the IT policy has something against BIS, then bis/bes won't work at the same time .. maybe i read the OP wrong? I thought he wanted both on his device?
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Old 03-29-2008, 03:38 PM   #6 (permalink)
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yep, but the way i read the question (could very well be wrong) is that the OP wanted to set up BIS before BES was setup
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Old 03-29-2008, 03:46 PM   #7 (permalink)
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You are correct, I wanted BIS before BES.

But I did check already to make sure that I can keep BIS

After T-Mobile Blackberry service couldn't get this fixed, I got bumped to RIM tech support. They worked their magic and got things working again...

Last edited by ablickle : 03-29-2008 at 06:48 PM. Reason: add final resolution
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Old 03-29-2008, 04:42 PM   #8 (permalink)
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Quote:
Originally Posted by crackberry.addict View Post
^^^ true, but once he does activate the BES, if the IT policy has something against BIS, then bis/bes won't work at the same time .. maybe i read the OP wrong? I thought he wanted both on his device?
lol are you serious? think about what you posting. you NEED BIS to get BES. the BES data plan is exactly that, BES is a server, not an internet provider. so and IT policy restricting BIS use would be the most REDICULOUS thing ever
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Old 03-29-2008, 04:44 PM   #9 (permalink)
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well the BES Admin can restrict all BIS access, so that the ONLY email you send would be through the BES email. The IT admin can remotely disable other messaging services.

Last edited by Sith_Apprentice : 03-29-2008 at 04:46 PM.
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Old 03-29-2008, 04:53 PM   #10 (permalink)
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you can also control the firewall remotely to Block BIS email altogether from coming to the device. BES 4.1 and OS 4.2 required.
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Old 03-29-2008, 05:11 PM   #11 (permalink)
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Quote:
Originally Posted by VirexInc View Post
lol are you serious? think about what you posting. you NEED BIS to get BES. the BES data plan is exactly that, BES is a server, not an internet provider. so and IT policy restricting BIS use would be the most REDICULOUS thing ever
Do you have any clue what you are talking about? You absolutely do not need BIS to get BES; you're comparing apples and oranges here ... perhaps you might look to use different terminology to refute what was previously posted. BES IT Policy can restrict / modify how BIS services operate.
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Old 03-29-2008, 05:18 PM   #12 (permalink)
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Quote:
Originally Posted by hdawg View Post
BES IT Policy can restrict / modify how BIS services operate.
you just answered my question. an IT policy CAN restrict/modify BIS services because you have to access to the BIS data service in order to get email, etc. do me a favor call up your carrier and cancel your data plan (BIS service) and go and try to connect to a BES.
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Old 03-29-2008, 05:21 PM   #13 (permalink)
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Not sure if you've heard about BES plans at all.
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Old 03-29-2008, 05:21 PM   #14 (permalink)
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if you just have a BIS plan you cant connect to a BES anyway, you need a BES plan.
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Old 03-29-2008, 05:24 PM   #15 (permalink)
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Quote:
Originally Posted by VirexInc View Post
you just answered my question. an IT policy CAN restrict/modify BIS services because you have to access to the BIS data service in order to get email, etc. do me a favor call up your carrier and cancel your data plan (BIS service) and go and try to connect to a BES.
In fact no, I didn't answer your question.

I can't cancel my BIS plan because I don't have a BIS plan.
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Old 03-29-2008, 05:36 PM   #16 (permalink)
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Quote:
Originally Posted by hdawg View Post
In fact no, I didn't answer your question.

I can't cancel my BIS plan because I don't have a BIS plan.

maybe there is some confusion here. there are 2 types of data plans. BIS data plan and BIS+BES data plan. BES is a server, its not an internet provider at all. How do you think when you are connected to a BES that you get all your emails? How do you think the BES even sends out information? The BES will send the info out through the internet and the internet will then push it to your device
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Old 03-29-2008, 05:46 PM   #17 (permalink)
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Quote:
Originally Posted by VirexInc View Post
maybe there is some confusion here. there are 2 types of data plans. BIS data plan and BIS+BES data plan. BES is a server, its not an internet provider at all. How do you think when you are connected to a BES that you get all your emails? How do you think the BES even sends out information? The BES will send the info out through the internet and the internet will then push it to your device
In fact, both BES and BIS are Internet Services. Neither is an Internet provider. AT&T Wireless is not an Internet provider; they are a carrier ... a moble operator if you prefer. Same goes for TMo, VZW, etc ...

BES = BlackBerry Enterprise Server; yes I know this.

I get all my mail through my carrier branded BlackBerry Internet Service that RIM provides and the BES my company manages ... well actually I get data in 2KB chunks from RIMs NOC that gets routed through my carrier (or ISP if I'm using WiFi) to my device.

Try removing the BIS service books from your HH and you'll see that your device will still function perfectly fine on your BES.

There are really 3 classes of Service Books:

1) Provisioning
2) BIS
3) BES

You've mashed 1 & 2 together incorrectly. Take a step back, take a deep breath, realizing that you probably know a lot about how BBs work (and probably more than a lot of people here) ... but look at how you're phrasing everything and review the tone you're taking. Be helpful, and provide advice ... don't make people feel like they have to be on the defensive; treat them as you want to be treated.
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Old 03-31-2008, 12:40 PM   #18 (permalink)
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BIS and BES are entirely separate services. The fact that carrier's don't offer BES-only data plans has nothing to do with the faulty assumption that BES relies on BIS for message delivery (it does not).

I don't even see where anyone said that BIS was an internet provider -- where was this first stated in this thread?

Last edited by takeshi : 03-31-2008 at 12:41 PM.
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Old 08-16-2008, 09:35 AM   #19 (permalink)
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I want to get some personal e-mail accounts on my device but it's on a BES right now and I can't find anywhere in the IT policy that restricts the use of personal e-mail accounts.
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