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Old 07-20-2005, 04:15 PM   #1 (permalink)
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Default Accepted meeting requests on Blackberry

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We have a BES V4, with a large number of devices from 6750 to 7250. Several users state that when they accept a meeting request on their blackberry, the meeting does not post in Exchange. So when they get back to their desktop, no meeting is scheduled. Outlook is set to Wireless sync. This is not happening to all users, only a small portion.
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Old 07-20-2005, 10:29 PM   #2 (permalink)
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Wirelessly posted (BlackBerry7230/4.0.0 Profile/MIDP-2.0 Configuration/CLDC-1.1)

I'm curious... If you don't have BES, can you still accept meetings and have them schedule. I'm one of only a few BB users and have to use the BWC.
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Old 07-20-2005, 10:39 PM   #3 (permalink)
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cbotd - you can not accept meeting invitations unless you are on a BES.

Jimcollins - is there any pattern to the problem (all 6750s or something)? What version of the handheld OS are they running?
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Old 07-20-2005, 10:46 PM   #4 (permalink)
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Wireless synchronisation of the calendar also needs be activated on the handset.

Check the version of CDO.dll registered on the BES machine is the correct version that matches your Exchange/Outlook Environment.
[See the pre-installation tasks in the BES4 installation guide]

if that is ok delete the [CICAL] and [SYNC] service books from the handset, reset and re-generate encryption keys.
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Old 07-21-2005, 08:08 AM   #5 (permalink)
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There does not seem to be a pattern. It will happen on a 7750, 7230, 7280, 7250. We use Verizon and Cingular carriers on BES V4.0. NO pattern. One day it will work for someone and the next day it may not. No errors are generated in the server logs.
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Old 07-21-2005, 08:13 AM   #6 (permalink)
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Rancor is probably on to something. Most random calendar problems are related to CDO.DLL - the Exchange servers and BES must have the same version.
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Old 07-21-2005, 09:00 AM   #7 (permalink)
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Quote:
Originally Posted by Rancor
Wireless synchronisation of the calendar also needs be activated on the handset.

Check the version of CDO.dll registered on the BES machine is the correct version that matches your Exchange/Outlook Environment.
[See the pre-installation tasks in the BES4 installation guide]

if that is ok delete the [CICAL] and [SYNC] service books from the handset, reset and re-generate encryption keys.
I am having the same issue with my 7250 on BES. My BB calendar will sync up to Notes if I enter an appointment, but nothing comes down from Notes and accepted meetings do not show up.

Rancon - give me the ID10T user instructions for "reset and re-generate encryption keys."
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Old 07-31-2005, 09:15 PM   #8 (permalink)
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probably too late but here goes;

(7100 Settings =>) Options => Service books =>
(highlight xxxxxx[CICAL] ) => (wheel)Delete =>
(highlight xxxxxx[SYNC] ) => (wheel)Delete

reset Blackberry (battery out/in = ok) make sure Wireless is ON

Regenerate encryption key using Desktop manager
OR
(7100 Settings =>) Options => Security =>
(scroll right to bottom & highlight service) => (Wheel)Regenerate Encryption Key
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Old 09-21-2005, 01:18 PM   #9 (permalink)
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Default calendar problems

you might want to check microsoft article id 887595

we have this problem right now and i am getting ready to apply the new CDO
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