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Old 07-21-2005, 07:53 AM   #1 (permalink)
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Question Redirector Help

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I purchased a 7250 and I got a CD for the Desktop Manager. I loaded it thinking that it included the Redirector Software. I was not given any other software when I purchased the phone from Verizon...am I missing the Redirector CD or is it hidden in the Desktop Manager CD somewhere?
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Old 07-21-2005, 09:42 AM   #2 (permalink)
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Desktop manager does include desktop redirector when you install it, if you specify that email redirection is done with desktop redirector. Otherwise, redirector will not be installed.

I am assuming that you meet the main requirement for redirector - that you are on an exchange server.
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Old 07-21-2005, 09:53 AM   #3 (permalink)
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Quote:
Originally Posted by salsa
Desktop manager does include desktop redirector when you install it, if you specify that email redirection is done with desktop redirector. Otherwise, redirector will not be installed.

I am assuming that you meet the main requirement for redirector - that you are on an exchange server.
Yes..I administer my own Exchange 2003 Server...right now I am just fowarding messages...but I was just curious on where to find the redirector software.

Thanks!
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Old 07-21-2005, 10:04 AM   #4 (permalink)
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Quote:
Desktop manager does include desktop redirector when you install it...
1. Go to http://www.blackberry.com/support/index.shtml
2. Download the latest desktop manager
3. Select the option 'BlackBerry Desktop Redirector' when asked during install
4. Open desktop manager and open redirector settings
5. Go to the advanced tab and click profile settings
6. Choose the mail (MAPI) profile that is used to connect to the Exchange server
7. Make sure desktop redirector is running. (Start > Programs > BlackBerry > BlackBerry Desktop Redirector - default install path)
8. Status on the desktop redirector window should be 'Running'

Now you should be setup on redirector. You might have to generate new encryption keys if the status is not running. Let me know how it goes.
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Old 07-21-2005, 10:23 PM   #5 (permalink)
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shadowless, am I right to assume that you're not on a BES? It's been a while since I set up my Desktop Manager, but I remember it being a little counter-intuitive. It didn't give me an option for the redirector until some time after I indicated that I would be setting up for a BES (which I don't have).
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Old 07-21-2005, 10:41 PM   #6 (permalink)
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Guys, there is an issue with Redirector where it will not redirect the attachments from your email messages. RIM just bought another company called AlwaysOn or OnTime or something like. I can not remember the name, it is installed my my office computer.
this is excellent for people with web client and not BES. You go to t-mobile.com/bwc and you configure your office corporate/Exchange account thru the bwc and then it will give you option to download this small utility (AlwaysOn) that you will install on the local computer and as long as you pc is on, you will get all the mails with attachments.
Much much better than Redirector. I know redirector is much faster in redirecting but it has issues. I love this new utility and I dn't have BES.
joginder
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Old 07-21-2005, 10:47 PM   #7 (permalink)
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"You go to t-mobile.com/bwc and you configure your office corporate/Exchange account thru the bwc and then it will give you option to download this small utility (AlwaysOn) that you will install on the local computer and as long as you pc is on, you will get all the mails with attachments."

Is this only for TMobile?? Or can it be used by Nextel also?
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Old 07-22-2005, 03:20 PM   #8 (permalink)
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kmward - It is not just for T-Mobile. It is available for every carrier as long as they are partners with RIM.

It is actually called 'mail connector' and it is a piece of software that allows you to get emails from an exchange mailbox. It does have the requirements joginder mentioned such as leaving Outlook always connected and running. It does let you view attachments but the limit is 10MB - which is good enough for standard email.
Link below is to the KB article for setting it up.

http://www.blackberry.com/knowledgec...61578&vernum=0
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Old 07-22-2005, 04:51 PM   #9 (permalink)
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Thanks for the tips on the mail connector; I'll have to check it out. FWIW, though, whenever I need to see an attachment from my redirector mail, I just forward it to one of my BWC addresses, and open the attachment when I receive the forwarded message.
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Old 07-22-2005, 05:21 PM   #10 (permalink)
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Again, forgive the dumb questions, but I thought you had to be on a BES in order to see attachments? Are you saying you can open attachments now without having to be on BES?
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Old 07-22-2005, 08:30 PM   #11 (permalink)
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i dont have bes and i get attachments all the time
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Old 07-26-2005, 04:53 PM   #12 (permalink)
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Default redirector vs. mail connector

Quote:
Originally Posted by joginder
Guys, there is an issue with Redirector where it will not redirect the attachments from your email messages. RIM just bought another company called AlwaysOn or OnTime or something like. I can not remember the name, it is installed my my office computer.
this is excellent for people with web client and not BES. You go to t-mobile.com/bwc and you configure your office corporate/Exchange account thru the bwc and then it will give you option to download this small utility (AlwaysOn) that you will install on the local computer and as long as you pc is on, you will get all the mails with attachments.
Much much better than Redirector. I know redirector is much faster in redirecting but it has issues. I love this new utility and I dn't have BES.
joginder
Okay I downloaded the mail connector to my office PC, through Web Client and now my exchange work email account is listed there. However, I have lost my "Reconcile Now" menu option and since installation I have gotten ZERO emails on my BB. Am I supposed to still use Redirector for the POP3 accounts? No information about additional setup on the BB site. Please help!
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Old 07-26-2005, 09:28 PM   #13 (permalink)
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I don't have any experience with the mail connector yet, but to answer your previous question, you don't need a BES to view attachments anymore. Though you have to make sure your BB's OS is up to date.
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Old 07-28-2005, 12:15 PM   #14 (permalink)
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I have the latest service pack 1 on my BB. I went back to using Redirector and reinstalled the desktop software, and now it seems to be working fine, EXCEPT that when I view attachments, transmission seems to stop at some point, with the message: "could not receive more" and then there's a red "X" next to the email on my BB. This also happens when retrieving URLS that are forwarded in an email. Is there anything I can do here?
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