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Old 07-22-2005, 02:24 PM   #1 (permalink)
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Default BlackBerry Manager: can't send "Set Password And Lock" command

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I recently had to re-install BlackBerry Manager 4.0 (for BES 4.0) and now when I attempt to send the "Set Password and Lock" command, or any other commands to the handhelds, nothing happens. Other service desk members are able to send the commands so the BES appears to be functioning properly. Anyone have any clues about what the problem may be?
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Old 07-22-2005, 02:37 PM   #2 (permalink)
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Have you regenreated your encryption keys for your BES?
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Old 07-22-2005, 04:33 PM   #3 (permalink)
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Default Solved it!

I needed to upgrade the version of MDAC on my computer to version 2.8. Downloadable from Microsoft.
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