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Old 04-16-2008, 01:52 AM   #1 (permalink)
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Default Media Issue after handset Wipe

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Hi,

Recetly i wiped my BB8320 handset (Option->security option->General setting >Wipe Handheld) and now unable to view any of the photo's that has ".jpg.rem" extension. I undestand that .rem is due to the encryption.

Tried couple of option to recover the files like
(a) Copying the .rem files to the notebook using the desktop manager (media manager)
(b) Sending the files over bluetooth
(c) removing the .rem extension after copying to notebook
(d) moving the .rem files to phone memory etc.

None of these options could decrypt the files.

Please let me know how i could recover these photos.

-N
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Old 04-16-2008, 01:58 AM   #2 (permalink)
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Do you still have encryption on on the device?
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Old 04-16-2008, 02:05 AM   #3 (permalink)
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I don't know for sure, but I think you have to set up your media encryption settings like they were before. So Device or Security Password, or both. Then the same password as before if that's part of the method.

Sounds like that setting may have been changed from the default, and then was changed to the default on wiping.
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Old 04-16-2008, 03:32 AM   #4 (permalink)
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Quote:
Originally Posted by John Clark View Post
Do you still have encryption on on the device?
After the wipe, i did a restore using desktop manager .
As i was unable to view the .jpg.rem files, changed the content protection and encryption mode as below.

options->security options->General Setting->Content Protection = DISABLED
options->Media Card->Encryption Mode = None

Please suggest any changes to the setting that would restore/decrypt the rem files.

Thanks

-N
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Old 04-16-2008, 03:36 AM   #5 (permalink)
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Quote:
Originally Posted by monkeypaw View Post
I don't know for sure, but I think you have to set up your media encryption settings like they were before. So Device or Security Password, or both. Then the same password as before if that's part of the method.

Sounds like that setting may have been changed from the default, and then was changed to the default on wiping.
Since i did a restore from the backup after the wipe, all the settings were like before. As i was unable to view the .rem jpg files, changed the encryption mode = NONE and Content protection = DISABLED. Still no luck. Please do suggest the settings that would restore the .rem files.
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