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Old 07-26-2005, 09:45 AM   #1 (permalink)
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Question Upper limit to # of contacts?

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I worrk with a company that has a large (7,000+) company database of contacts that is synchronized from a Public Folder to the Contacts on the Blackberry. Recently, that number has grown to 9,000, and suddenly a lot of people are getting OutOfMemory Exception errors.

We're all on T-Mobile 7290s, with either 4.0 or 4.0.2 (the latest release) - I originally thought moving to 4.0.2 would fix it, but the issue is still cropping up. When I check free memory on the handhelds, it says there is still 14 MB free with everything synched.

There was a brief period in the past when our list of contacts exploded to 13,000+ for a day or two, and we ran into massive issues (unsurprisingly!) and the same OutOfMemory error, but the number of contacts was then dialed back to 7,000 as we did pruning to make the list more useful and less cluttered, and the problem vanished.

I suspect there is a maximum number of contacts that the BB handheld can handle, and it is around the 8,000 range. Can anyone confirm an upper limit to the number of contacts the BB can store safely?

Thank you!

-Geoffrey
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Old 03-17-2006, 09:38 AM   #2 (permalink)
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Default I'm getting difficulties too in >7000 contacts

I've searched around trying to see if there is an actual limit to the amount of contacts, but can't find any, so i don't know if the author of this thread ever got an answer ?

I am testing a 8700G on BES 3.6 with an outlook contacts file to see if it can cope with 10,000 contacts and the contacts area appears to work, but email has now broken completely, in and out .

Anyone any idea.
Many Thanks
Scott
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Old 03-17-2006, 09:42 AM   #3 (permalink)
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I did not get a reply here, but was eventually told by RIM that it is only limited by the memory on the device - as more memory is used by contacts and other records, less becomes available for the system to use for operations. While there is not a "hard" limit, it seems to peter out at about 10,000 on the 7290s (32 MB).

We tested a 8700c, and it could handle 8,000 without issue - in fact, it handled it very nicely, sorting them and searching with blazing speed, which is a nice change from the 7290.
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Old 03-17-2006, 10:05 AM   #4 (permalink)
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Thanks for the info. The stopping of the email service wasn't just me, it was the whole company !
I now have a contacts folder working nicely on the 8700 (72mb) with 12,700 contacts on the blackberry and the status screen still shows 39,567,536 Bytes available in memory, so I guess that RIM are right in saying that it is just a memory limit.
The speed of searching of contacts is still surprisingly quick, there is no delay at all.
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Old 03-17-2006, 11:48 AM   #5 (permalink)
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Why would you load that many contacts into the device? Why not use the GAL lookup function if you need to find someone?
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Old 03-17-2006, 11:55 AM   #6 (permalink)
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In our case, we are a small company (Less than 30 people), but have over 10,000 contacts we work with. We don't want to keep them all in our GAL, but do want to have their informaiton on hand in case we need to look it up while on the road. They are updated frequently by regular end users, so we keep them in a Public Folder for Contacts rather than a GAL.
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Old 03-20-2006, 02:53 AM   #7 (permalink)
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Quote:
Originally Posted by southwestcomm
Why would you load that many contacts into the device? Why not use the GAL lookup function if you need to find someone?
The large (circa 10,000) contact list that I am working with on a blackberry 8700 is highly confidential and only visible to the head of the company and his secretaries, therefore as I understand it a global lookup wouldn't be appropriate, I'm not familiar with using the GAL so I can't really comment.

I have inherited the application design from another systems analyst, so perhaps there is a better way of doing it.
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Old 03-20-2006, 09:49 AM   #8 (permalink)
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One time I was on phone with RIM dude and he said the entries upto 1000 will be fine but after that you will see the slowness in the response and phone app too..
But I don't know how true this is in case of newer models like 8700x
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Old 03-20-2006, 09:57 AM   #9 (permalink)
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Quote:
Originally Posted by joginder
One time I was on phone with RIM dude and he said the entries upto 1000 will be fine but after that you will see the slowness in the response and phone app too..
But I don't know how true this is in case of newer models like 8700x
The speed of response on the BB 8700 is very quick with 10,000 contacts, it works just as quickly as having 50 contacts. The area that performs slowly is the Intelli-Sync module ( Can take 5 minutes to sync contacts), although I am hoping to bypass this by switching to wireless syncing of contact information via BES version 4.
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Old 03-20-2006, 12:49 PM   #10 (permalink)
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if security is a concern, and the contacts will reside on the device, I suppose you have an IT Policy requiring the use of a handset password?
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Old 03-21-2006, 02:27 AM   #11 (permalink)
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Quote:
Originally Posted by southwestcomm
if security is a concern, and the contacts will reside on the device, I suppose you have an IT Policy requiring the use of a handset password?
There appears not to be a IT policy in place as I had to secure my device manually, which is a bit worrying. I am not responsible for the BES server side of things, so I will need to tread carefully. Thanks for the tip, though as I will politely investigate !!
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