Originally Posted by Dawg
As much as I call them for assistance on all my units I should have a direct conatct number I will say they need alot of help because the tier one people dont know squat about BBs
Yeah. Teir 1 deals with everything BUT the BlackBerry. Before they changed things on Monday, they use to send call after call to us. They never told us the customers name, phone number, or issue so we had to ask them again. People really do get frustrated over that, and I don't blame them!