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Old 04-22-2008, 04:56 PM   #1 (permalink)
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Hi,

I am a system support tech for a call centre, and I am looking for a software that will allow me to receive automatic alerts when one of my systems fail.

Scenario:

I am not at the office and a server (IVR) fails or about to fail, I want the system to send me a notification on my Blackberry instantly.

Any recommendations?

Last edited by altazza : 04-22-2008 at 09:35 PM.
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Old 07-11-2008, 04:57 PM   #2 (permalink)
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My company has various options to assist with this issue. If intrested PM me and ill give you my cell.
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Old 07-12-2008, 12:38 AM   #3 (permalink)
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At my university we have several types of monitoring systems for the server room. One of the important functions it holds, is that when the temperature reaches a certain threshold it fires off several alerts. One is a full HTML with incident description to a mailing list of our personal addresses, another is a simple SMS length email that goes to a mailing list with all of our SMS provider addresses so we receive SMS alerts as well, I believe the software is implemented in Perl. Whatever system you use to detect failure should be configurable to send an email straight to your RIM BlackBerry email address, as far as I understand the push email system will give you the fastest delivery available from a generic external source. You can also perhaps utilize a public IM service like AIM and run an IM client on the Berry to receive IM alerts, however I don't think it's reliable enough to justify the few seconds saved.
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