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Old 07-27-2005, 03:10 PM   #1 (permalink)
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Default Wireless reconcile not working properly

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I have the following options set:

Delete On: Mailbox & Handheld
Wireless Reconcile: On
On Conflicts: Mailbox Wins

In my .edu school e-mail account, the messages still show up as unread. Whenever I highlight a email on my BB and choose "reconcile now", it still does not sync properly. Any ideas what could be causing this? Thanks.
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Old 07-28-2005, 03:32 PM   #2 (permalink)
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Quote:
Originally Posted by SUorange55
I have the following options set:

Delete On: Mailbox & Handheld
Wireless Reconcile: On
On Conflicts: Mailbox Wins

In my .edu school e-mail account, the messages still show up as unread. Whenever I highlight a email on my BB and choose "reconcile now", it still does not sync properly. Any ideas what could be causing this? Thanks.

Are you using BWC, Redirector or BES? If you are using BWC, the settings you mention above are allowing deletion of the emails on your blackberry and in your BWC account, but it will not delete the original emails off of the originating server (in this case you school email account). I'm not sure if BB Redirector allows this or not either. BES I know for sure allows you to delete the email off of the server. Hope this helps some.
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Old 07-28-2005, 05:00 PM   #3 (permalink)
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BES allows reconciliation or reads, deletes, and message filing to other folders. Redirector does not reconcile anything. The BlackBerry Internet Service (BIS) formerly known as BlackBerry Web Client (BWC) will reconcile deletes only. If you are using an integrated account as in the .edu case, even deletes will not reconcile back to the original server. It will only reconcile back to the BIS-e (BIS account).
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Old 07-28-2005, 05:53 PM   #4 (permalink)
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Just resend the service books. That fixed the problem for us. It will take about 24hours after you push the service books back out and it will only work on new email not your old stuff.
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