BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 07-27-2005, 08:42 PM   #1 (permalink)
Thumbs Must Hurt
deej's Avatar
Join Date: Jul 2005
Location: Washington State
Model: 9550
Carrier: Verizon
Posts: 88
Post Thanks: 0
Thanked 0 Times in 0 Posts
Smile Service book not found...grrrrr

Please Login to Remove!

Hello all, Maybe I'm just too tired of looking and searching through all of the posts and forums, or maybe I'm just lazy, (lol), but I have been having issues with my 7250. I am hooked to a BES and have 4.0 software, I even figured out how to get my home e-mails sent to the unit along with my work e-mails. My calendar uptates almost instantly, so everything sounds great, but the one thing that keeps happening every couple of days is that the Service book not found error comes up when trying to open long e-mails, or attachments. So when I push the "more" button an error that the service book not found shows up. Then I call my IT guy and he sends the service book out again, and it's fixed,...until the next time it looses the service book. Any ideas that will help me out?, or my IT guy? Thanks in advance.

Old 07-28-2005, 06:01 PM   #2 (permalink)
New Member
Join Date: Jul 2005
Model: 7290
Posts: 9
Post Thanks: 0
Thanked 0 Times in 0 Posts

I would try connecting to the Desktop Manager > Backup and Restore > Advanced > Service Book > Clear. This will clear out your Service Book database. Ask your IT guy to send you new service books after this is done.

Normally if you were in a corporate environment you would be able to generate they key yourself (being directly connected to the MS Exchange Server). However, your IT guy has the option to send service books from the BES.
Old 07-29-2005, 01:38 AM   #3 (permalink)
Thumbs Must Hurt
Rancor's Avatar
Join Date: Jun 2005
Location: Dathomir
Model: 7730
Carrier: Zefr
Posts: 171
Post Thanks: 0
Thanked 0 Times in 0 Posts

Do it your self on the handheld by;
Options => Security => [scroll down to the bottom and highlight the service] =>
(wheel)Regenerate Encryption Key
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

1xINTEL D2117-4 RAM D2117 DIP16
1xINTEL D2117-4 RAM D2117 DIP16 picture1x4116 3N ITT RAM DIP-16 4116
1x4116 3N ITT RAM DIP-16 4116  picture1xINTEL D2117-3 RAM D2117 DIP16
1xINTEL D2117-3 RAM D2117 DIP16 pictureGreenlee 7306SB 1/2"- 3" Hydraulic Knockout 767 pump 746 ram punch set
Greenlee 7306SB 1/2Tablet Android Slot SIM 3G Display 10.1" IPS RAM 1GB ROM 16GB Bluetooth 4.0 OTG
Tablet Android Slot SIM 3G Display 10.1

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.