08-01-2005, 09:34 PM
Talking BlackBerry Encyclopedia
Join Date: May 2005
Location: Orlando, FL
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When a large email message is delivered to a BlackBerry, only the first 2 kb are delivered. It is possible to request more of a message, up to a maximum of 32 kb. To do so the Transport.more method is used. The Transport.more method accepts a Boolean parameter that instructs it to either retrieve the next 2 kb of the message (false), or retrieve all of the message (true) up to a maximum of 32 kb.
The BlackBerry Internet Service (BIS) - Email does not support the retrieval of the rest of a message, but only incremental retrieval in 2 kb chunks. Therefore if requesting more of an email message from a BIS email account you must pass false to the Transport.more command (instructing it to only retrieve the next 2 kb) or the command will fail.
Try re-loading your handheld software on the device if that fails,
Contact your carrier so they can escalate you and your issue to RIM..
BlackBerry 7100t on Legacy AT&T Wireless