Support - Unable to open or validate the profiles database (File does not exist 0x0103)
Last Updated: 27 January 2003
Article Number: KB-02117 Summary
This article applies to the following: Component: BlackBerry Enterprise Server
Handheld: Not Applicable
Software Version: 2.0
Email Integration: Not Applicable
For BlackBerry™ Enterprise Server version 2.0 and higher for Lotus™ Domino®..
An error message is displayed in the Domino console after installing and starting the BlackBerry Enterprise Server: Unable to open or validate the profiles database (File does not exist 0x0103) Cannot be initialized. Must terminate
Errors may result upon the start-up of the BlackBerry Task (nbes.exe). Cause:
When the BlackBerry Enterprise Server software is installed on the Lotus Domino server, the BlackBerry Enterprise Server software relies on the Lotus Domino registry keys in order to install the BlackBerry Enterprise Server templates, BlackBerry task, and any Dynamic Link Libraries (.dll). The registry keys that BlackBerry Enterprise Server relies on are located in the following folders: HKEY_LOCAL_MACHINE\SOFTWARE\Lotus\Domino
Note: The value data of each entry must be the same for both the Domino and Data folders.
Following the installation of the BlackBerry Enterprise Server, the Domino server is started. The BlackBerry Task attempts to create the Blackberry Outgoing Queue database and the BlackBerry Profiles Database as per the templates that were placed in the DataPath specified by the Lotus registry keys. However, the server encounters a problem. According to the Notes.ini file, the DataPath (by default) is Directory=C:\Lotus\Domino\Data Resolution:
1. Ensure the DataPath specified in your Domino server's Notes.ini file (Directory=C:\Lotus\Domino\Data), is the same as the data path specified in both folders of the Lotus registry keys.
2. Uninstall the BlackBerry Enterprise Server for Lotus Domino
3. Restart the computer
4. Re-install the BlackBerry Enterprise Server for Lotus Domino
Verify permissions in the Server document for the BlackBerry Enterprise Server: Security tab:
In Only allow server access to users listed in this Directory field, ensure that No is selected or no specific entries are populated.
In the Create new databases field, ensure that the BlackBerry Enterprise Server is listed. If the BlackBerry Enterprise Server belongs to a Lotus group, such as, Local Domain servers Group, ensure that the group is listed here.
In the Create replica database field, the BlackBerry Enterprise Server either has to be explicitly listed or the group name that the BlackBerry Enterprise Server belongs to is listed.
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Select Notes Network Ports, the TCPIP port must have the same Notes Network as the mail server and the Net address field has either the HostName or IP address of the BlackBerry Enterprise Server specified correctly.
If all the above does not resolve the issue check the registry:
Verify the Path and DataPath keys are entered correctly.
This error message can be generated if the Lotus Domino data resides on one partition of the hard drive [DataPath] (For example, D
and the source files for Domino [Path] are installed on a separate partition (For example, C:\). But if the above keys do not reflect this, they will have to be manually altered to point to the correct partition.