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Old 08-02-2005, 08:53 PM   #1 (permalink)
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Default How do I delete everything from a BB

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My last Blackberry 6230 trackwheel broke, and I couldnt find a way to send emails without pushing in the trackwheel. So I replaced my BB. I need to send the old one back. Does anyone know how to delete everything on the BB before I send it back? I have not yet updated to the 4.0 software.

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Old 08-02-2005, 09:04 PM   #2 (permalink)
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Pre v4.0, the easiest way to delete everything is to set a password (Options / Security) and then enter the password incorrectly 10 times.
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Old 08-03-2005, 05:28 AM   #3 (permalink)
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Just look at the advanced button on the backup and restore icon.
Then juste choose and delete what you want.
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Old 08-03-2005, 06:26 AM   #4 (permalink)
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On pre version 4.0 handhelds I'd definately run the deletions through Desktop Manager, much quicker than mucking around with passwords!!! That said, although it will clear data it will not remove the pairing between the device and it's BES or BWC, which you really should do if your sending it back to your SP or RIM. If it's pre 4.0 running the passwords to kill it is the best way as it will restore everything to factory settings.

If you ever need to wipe a version 4.0 device go in to Options > Security > click the trackwheel > Wipe Handheld. Enter 'BlackBerry' and the device will wipe and reboot.

In BES environments I tend to just run the kill comand from the BES to wipe the device......the least number of clicks to perform a task the better I say!!!!
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Last edited by BBAdmin : 08-03-2005 at 06:31 AM.
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