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Old 08-04-2005, 04:24 PM   #1 (permalink)
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Ok I called in today to move some of my companies Blackberries from the ATTWS/Cingular Bill to the Cingular Wireless bill. They told me, that if I want to do that I have to get all new blackberries at $299 each. Now the 7280 which are old I can understand, but Y the brand new 7290??? They even say cingular on the blackberry itself. I told them they are Cingular branded and the Cingular store/website sell the exact models. Like how can you possible tell which is which??? As far as I know ATTWS where it was just them didn't even sell the 7290s. So I asked what happens if I get a cingular sim card and then move the account over and try to use the 7290s. The operator said that the CINGULAR branded sim card with the Cingular branded 7290 (month or two old) from an ATTWS/Cingular account will work BUT will cause the phone to burn out and damage it. I was like WTF this is probably the biggest B*LLSH** I heard in my life. I didn't have time to argue with them so I said I call back. Somebody please comfirm my B*LL detector readings on this one before I take it further.
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Old 08-04-2005, 04:34 PM   #2 (permalink)
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The ones you have are probably locked to the old network. I agree, they should either unlock them or replace them at no charge to you...
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Old 08-04-2005, 04:40 PM   #3 (permalink)
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Quote:
Originally Posted by Soapm
The ones you have are probably locked to the old network. I agree, they should either unlock them or replace them at no charge to you...
They are not locked. I tried an experiment, I switched the sim cards and they work. Also switched the PIN on the Web.
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Old 08-04-2005, 05:04 PM   #4 (permalink)
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you should be good to go then, just chose your new price plans and get the sim cards...
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Old 08-04-2005, 05:04 PM   #5 (permalink)
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fusionnv,

So, you are saying that if you have a BB from the AT&T side that they are not locked. I have a 7290 still on the AT&T side and if I took a SIM from another provider and put it in the 7290 it will work? Hmmmm, I will have to try this and see. I will let you know.
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Old 08-04-2005, 08:45 PM   #6 (permalink)
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I just went through this last week. I purchased an ATTWS 7290 and have been using it with an ATTWS SIM. I tried it with a T-Mobile SIM and it worked fine so I was sure it was unlocked.

First time I called Cingular, they told me the same thing you've been told, I need to buy a new phone. I called back and spoke to another rep, again explained the phone was unlocked. She was very nice and told me, since I had another Cingular line to just try it with that SIM. I did, it worked, and she processed my order without having to purchase a new blackberry.

Now for the hard part. I spent hours, and I mean hours, over two days trying to activate the new account. Finally I reached a customer service rep that told me the account couldn't be migrated with a balance. For some reason I had a $10 balance on the account. I payed over the phone with a credit card and the transition was complete in 15 minutes.

Regards-Michael G.
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Old 08-05-2005, 10:13 AM   #7 (permalink)
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Quote:
Originally Posted by ChrisLuce
fusionnv,

So, you are saying that if you have a BB from the AT&T side that they are not locked. I have a 7290 still on the AT&T side and if I took a SIM from another provider and put it in the 7290 it will work? Hmmmm, I will have to try this and see. I will let you know.
Well it is a Cingular phone as far as I could tell. The reason we have the 7290s in the office is because they stop selling the ATTWS 7280s. Those are the blue blackberries. The 7280s only have one freq in the US vs the 7290 has two in the US. They claim that Cingular uses one of the US freq that the other phone doesn't have. I am starting to believe that Cingular is very Commisson driven. Whenever possible they want you to get a new plan and new phone. They also try to undercut all the ATTWS/Cingular employees. It kinda werid because they try to screw each other over.

Well on a side note I emailed blackberry and told them what is going on. They asked me to email the pins and I guess we see what is going to happen from them.
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Old 08-05-2005, 10:27 AM   #8 (permalink)
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7280 uses 850, 1800 and 1900 MHz; 850 and 1900 are North American.
7290 uses 850, 900, 1800 and 1900.

BOTH HAVE THE TWO NORTH AMERICAN FREQUENCIES.

7290s sold today by Cingular should work with both AT&T (Blue) SIMs and Cingular (Orange) SIMs.

A few older comments: All AT&T branded BlackBerrys are locked. AT&T would not unlock them under any circumstances. Until the merger, Cingular BlackBerrys (7280, 7210) were UNLOCKED. A few early 7290s (I had one) were also unlocked. Now, all CIngular BlackBerrys are locked to Cingular or AT&T.

T-Mobile has always given you the unlock codes if you are a customer in good standing (for three months, I recall) and they will give you one unlock code every 6 months.
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Old 08-05-2005, 01:59 PM   #9 (permalink)
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Quote:
Originally Posted by NJBlackBerry
7280 uses 850, 1800 and 1900 MHz; 850 and 1900 are North American.
7290 uses 850, 900, 1800 and 1900.

BOTH HAVE THE TWO NORTH AMERICAN FREQUENCIES.

7290s sold today by Cingular should work with both AT&T (Blue) SIMs and Cingular (Orange) SIMs.

A few older comments: All AT&T branded BlackBerrys are locked. AT&T would not unlock them under any circumstances. Until the merger, Cingular BlackBerrys (7280, 7210) were UNLOCKED. A few early 7290s (I had one) were also unlocked. Now, all CIngular BlackBerrys are locked to Cingular or AT&T.

T-Mobile has always given you the unlock codes if you are a customer in good standing (for three months, I recall) and they will give you one unlock code every 6 months.
Again this is what they told me. I am finding like almost 50% of the stuff they are telling me to be completely wrong. They keep pushing me to replace all our blackberries with new 7290s.

I contacted RIM and so far they said that pretty much all they told me was untrue. Like NJBlackberry said it just needs to be unlocked for it work. They told me to go to: Options, Sim Card and see if the Security is Disabled. If it is, then it is unlocked and will work. They said using other sim cards etc will damage the phone is untrue. They have no idea why Cingular would be telling people this. I called one more time and had another co worker called Cingular also. They basically came up with a very similar story. They are slightly different but pretty much same result. You have to upgrade your phone from a 7290 to a 7290 in their mind.

Sidenote, my coworker also wanted to switch blackberries with another user. It was so funny that the upper tier tech at Cingular didn't know what the PIN number of the blackberry was for. The tech kept on saying that it had nothing to do with the BIS. The tech kept on saying switch the SIM card would do it. We finally conviced the tech to get his manager to switch the PIN on the BIS accounts and it worked.
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Old 08-09-2005, 11:44 AM   #10 (permalink)
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OK, I went and talked with a friend and he uses T-Mobile. I put his SIM in the BB and I got the message "Invalid SIM". So mine is NOT unlocked from AT&T.
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Old 08-09-2005, 11:50 AM   #11 (permalink)
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NJBB speaks: AT&T never unlocked their BlackBerrys. Never.
If you have an AT&T BlackBerry, it was sold locked and can only be unlocked (today) by Bongo.
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Old 08-09-2005, 04:32 PM   #12 (permalink)
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Quote:
Originally Posted by NJBlackBerry
NJBB speaks:.

SSsshh!!! When NJBB speaks, everybody listens....
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Old 08-09-2005, 04:53 PM   #13 (permalink)
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True everywhere except at home
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Old 08-09-2005, 09:45 PM   #14 (permalink)
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Who is Bongo? I figured that is was NOT unlocked but I wanted to try for myself. Anyway, Bongo? Place? Person?
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Old 08-09-2005, 10:46 PM   #15 (permalink)
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Quote:
Originally Posted by fusionnv
They told me to go to: Options, Sim Card and see if the Security is Disabled. If it is, then it is unlocked and will work.
==========
Is this true? My 7280 ATT says 'Security Disabled' .. I didn't think this had anything to do with whether it was locked to a certain carrier but rather whether you needed to enter a code to make calls??? I guess I am confused.

Alan
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Old 08-09-2005, 11:12 PM   #16 (permalink)
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Bongo is a company. Bongo Wireless. www.bongowireless.com. They will unlock devices for $100.

In response to an earlier post, Cingular is 100% commission driven. They sold us hundrends of BBs years ago. Good came on the scene and the same sales rep came to me a year later and said the BB wasn't good anymore and I should swap all my bbs for G100 devices with a good link server. He would have made double commision off of us in less than a year on over 900 devices if we had done that.
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Old 08-09-2005, 11:12 PM   #17 (permalink)
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Yes, or you can type MEPD on that same screen to see all your locks.
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Old 08-10-2005, 09:15 AM   #18 (permalink)
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Quote:
Originally Posted by fusionnv
The operator said that the CINGULAR branded sim card with the Cingular branded 7290 (month or two old) from an ATTWS/Cingular account will work BUT will cause the phone to burn out and damage it. I was like WTF this is probably the biggest B*LLSH** I heard in my life. I didn't have time to argue with them so I said I call back. Somebody please comfirm my B*LL detector readings on this one before I take it further.
That is a load of bull. Swapping SIM's won't burn out the device unless you really try to burn the thing out. It might or might not work depending on whether the device is carrier-locked, but that's the worst case.
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