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Old 08-05-2005, 09:39 AM   #1 (permalink)
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Default Dialing Extensions

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I have a blackberry accessing a contact list through outlook, and some of the numbers have extensions. I've tried enterting the number like: 123-456-7890, 123 and 123-456-7890* 123, hoping both would pause then dial the extension. Neither attempt was successful. I need to be able to dial the number 123-456-7890, then have a pause, then have the extension 123 dialed. Is this possible, and if it is, how so?
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Old 08-05-2005, 09:44 AM   #2 (permalink)
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Easy enough - when entering the number into the BB Contacts, click the wheel, and select "Add Pause". You can put in multiple pauses (each one is 3 or 4 seconds; I forget). Works like a champ.

Good luck!
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Old 08-05-2005, 09:56 AM   #3 (permalink)
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Hrmmm, I was hoping for there to be a way in outlook, but this is just as good. Thanks for the quick response, I'll try it out and report back.
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Old 08-05-2005, 09:57 AM   #4 (permalink)
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You can do it in Outlook. Put in a pound sign (#). Try that.
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Old 08-05-2005, 12:56 PM   #5 (permalink)
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Quote:
Originally Posted by digitize
Hrmmm, I was hoping for there to be a way in outlook, but this is just as good. Thanks for the quick response, I'll try it out and report back.
In Outlook, is there a place for extension? I synch with my ACT contact manager and, when I have a phone extension listed in the phone field, my 7250 will dial the number, then bring up the extension and ask if I want to dial it.
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Old 08-05-2005, 09:48 PM   #6 (permalink)
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Quote:
Originally Posted by digitize
I have a blackberry accessing a contact list through outlook, and some of the numbers have extensions. I've tried enterting the number like: 123-456-7890, 123 and 123-456-7890* 123, hoping both would pause then dial the extension. Neither attempt was successful. I need to be able to dial the number 123-456-7890, then have a pause, then have the extension 123 dialed. Is this possible, and if it is, how so?
Put an "x" and then the extension number after the phone number. It dials the main number and pops up a dialog box prompt to dial the extension listed after the "x".
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Old 08-05-2005, 09:51 PM   #7 (permalink)
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KB-01884 How To - Place a call using a pause or a wait
http://www.blackberry.com/knowledgec...5125&vernum=10
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Old 08-08-2005, 09:06 AM   #8 (permalink)
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Thanks for all the responses, it's greatly appreciated.
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Old 01-17-2006, 02:31 PM   #9 (permalink)
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The "x" followed by the extension works great, but unfortunately before I got my BB I put extensions in brackets, and this format is not recognized by my 8700. I edited all my contacts in Outlook, but when I resync the format does not change on the handheld.

Anyone have any ideas? Thanks.
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Old 01-17-2006, 02:51 PM   #10 (permalink)
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Quote:
Originally Posted by eykhong
The "x" followed by the extension works great, but unfortunately before I got my BB I put extensions in brackets, and this format is not recognized by my 8700. I edited all my contacts in Outlook, but when I resync the format does not change on the handheld.

Anyone have any ideas? Thanks.
We have a series of contacts we update on a regular basis. We do this by deleting all of the contacts in the folder, then copying them back into the folder to update them all.
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Old 01-17-2006, 03:16 PM   #11 (permalink)
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Quote:
Originally Posted by eykhong
The "x" followed by the extension works great, but unfortunately before I got my BB I put extensions in brackets, and this format is not recognized by my 8700. I edited all my contacts in Outlook, but when I resync the format does not change on the handheld.

Anyone have any ideas? Thanks.
I used an "x" before the extension just because I did not know any better, and needed to place the extension somewhere I could see it so I could self dial it. Then, when I called that number I was about to start the manual dialing of the extension, and I heard the BB dial it for me! Very impressed...
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Old 02-09-2006, 04:04 PM   #12 (permalink)
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What if I need to dial a contact who has an extension but it is a person who picks up then puts you thru. I would like the option of not dialing the extension when I want.

Is there a way to "wait" for a command then enter the extension?

I found this thread while searching- I will continue to search for the exact answer but if you know how ...help a guy out. Every time I call someone with an extension and a person picks up I have to wait while the BB dials in their ear.

Last edited by johnfromphilly : 02-09-2006 at 04:13 PM.
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Old 02-09-2006, 04:52 PM   #13 (permalink)
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Quote:
Originally Posted by johnfromphilly
What if I need to dial a contact who has an extension but it is a person who picks up then puts you thru. I would like the option of not dialing the extension when I want.

Is there a way to "wait" for a command then enter the extension?
In your phone options, go to Smart Dialing and you can set it to wait for your response before dialing an extension.
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Old 02-09-2006, 05:44 PM   #14 (permalink)
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Quote:
Originally Posted by eykhong
In your phone options, go to Smart Dialing and you can set it to wait for your response before dialing an extension.
Thanks very much!

John
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